Aquilla Lacy
Houston,United States of America
Summary
Dynamic delivery professional with a proven track record at Amazon, excelling in customer experience and route optimization. Achieved a 15% reduction in delivery times while maintaining 100% accuracy in package handling. Skilled in utilizing GPS technology and fostering positive customer interactions, ensuring satisfaction and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Contractor/Delivery Driver
SPEEDX LOGISTICS INC
Houston, United States of America
09.2024 - Current
- After arriving at warehouse collect my route and scan all of my packages load packages and vehicle delivered packages to Apartments and homes in a timely fashion same day delivery
Amazon Delivery Driver
James Family Logistics
Houston, United States of America
05.2022 - 08.2023
- Deliver packages promptly, ensuring customer satisfaction and timely deliveries.
- Achieved a high delivery success rate, enhancing customer trust and repeat business.
- Utilize GPS and route optimization to improve delivery efficiency and reduce delays.
- Resolve delivery issues swiftly, maintaining a positive customer experience.
- Contribute to team goals by consistently meeting daily delivery targets.
- Efficiently managed route planning to ensure timely package delivery, enhancing customer satisfaction.
- Maintained 100% accuracy in package handling and delivery, adhering to safety protocols.
- Eagerly engaged with customers to provide positive delivery experiences and gather feedback.
- Implemented new delivery strategies that reduced delivery times by 15%, increasing efficiency.
Transit Driver
Vertical Essence Dance Co
Whitefish Bay, United States of America
10.2010 - 06.2021
- Transported passengers safely, improving on-time performance by 12%.
- Maintained cleanliness and safety protocols for optimal passenger comfort.
- Assisted passengers with special needs to promote accessibility and enhance satisfaction.
- Adhered to traffic laws and company policies, minimizing incidents and ensuring compliance.
Amazon Delivery Driver
Don’t Shoot the Messenger
Sussex, United States of America
06.2017 - 05.2019
- Deliver packages promptly, ensuring customer satisfaction and timely deliveries.
- Achieved a high delivery success rate, enhancing customer trust and repeat business.
- Utilize GPS and route optimization to improve delivery efficiency and reduce delays.
- Resolve delivery issues swiftly, maintaining a positive customer experience.
- Contribute to team goals by consistently meeting daily delivery targets.
- Efficiently managed route planning to ensure timely package delivery, enhancing customer satisfaction.
- Maintained 100% accuracy in package handling and delivery, adhering to safety protocols.
- Eagerly engaged with customers to provide positive delivery experiences and gather feedback.
- Implemented new delivery strategies that reduced delivery times by 15%, increasing efficiency.
Hospitality & Bartending Supervisor
Rickey’s On State
Milwaukee, United States of America
05.2006 - 05.2019
- Managed bar operations, ensuring full stock and cleanliness, supervised opening and closing with security.
- Oversaw accurate financial transactions and end-of-night shutdowns.
- Served drinks with extensive knowledge of beverage options, enhancing customer satisfaction.
- Implemented efficient inventory management, reducing waste and maintaining optimal stock levels.
- Streamlined bar operations, ensuring efficient service and customer satisfaction.
- Maintained stringent inventory checks to prevent stock discrepancies.
- Trained new staff, fostering a team-oriented environment.
- Implemented innovative strategies to enhance customer experience and retention.
- Optimized bar workflow, reducing operational costs and improving service speed.
- Enhanced team performance through effective training and leadership techniques.
Education
High School -
John Marshall High School
Milwaukee, WI01.1998
Skills
- Customer Experience (CX)
- Food Handling
- Point of Sale (POS) Systems
- Beverages
- Food Safety and Sanitation
Terms And Conditions - Consent To Retain Information
True
Self Identify
Aquilla Lacy, No Response, 10/07/25, No, I do not have a disability and have not had one in the past
Work Authorization
Authorized to work in the US for any employer
Sms Opt In
True
Voluntary Disclosures - Military Service
1 - I did not serve in the US armed forces
Application Questions
True, True, True, True, True, True, False, False, 6-10 years, Secondary School / High School Degree (GED), Fluent – Equivalent to that of a native speaker, False
Languages
English
Full Professional
Certification
- Texas School of Bartending
- TABC
References
References available upon request.
Timeline
Contractor/Delivery Driver
SPEEDX LOGISTICS INC
09.2024 - Current
Amazon Delivery Driver
James Family Logistics
05.2022 - 08.2023
Amazon Delivery Driver
Don’t Shoot the Messenger
06.2017 - 05.2019
Transit Driver
Vertical Essence Dance Co
10.2010 - 06.2021
Hospitality & Bartending Supervisor
Rickey’s On State
05.2006 - 05.2019
High School -
John Marshall High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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