Aquita Burks
Appomattox,VA
Summary
Obtain a position that allows me to use superior technical skills to improve quality, work effectively and efficiently, while reducing business costs.
QA professional with strong focus on quality assurance, testing, and process improvement. Skilled in identifying and resolving defects, ensuring software reliability, and enhancing user experience. Known for effective team collaboration, consistent delivery of results, and adaptability to changing project needs. Recognized for analytical thinking, problem-solving, and clear communication.
Overview
23
23
years of professional experience
Work History
QA Engineer
BWX Technologies
01.2022 - Current
- Review contract technical requirements and manufacturing code specification, inspection and work procedures
- Review and support engineering technical requests, papers, and conducts formal and informal communication with internal departments and customers
- Review drawing requirements to ensure product satisfies requirements
- Attend meetings with internal customers on an ongoing basis
- Supports time and cost estimates when necessary
- Develop an understanding of Quality systems, policies, and procedures to meet customer needs and satisfy contract requirements
Technologist III
BWX Technologies
01.2018 - 01.2022
- Demonstrate the ability to give detailed written and oral instructions
- Able to work under pressure performing numerous tasks while directing others
- Facilitate work assignments and assign work to individuals who will be performing tasks
- Demonstrate professionalism, organizational, and leadership skills
- Act as Front Line Manager in their absence
- Follow NRC rules and guidelines and additional operational procedures
- Prepare, disperse, update and store all inventories
- Work with team members to resolve conflicts
- Reconcile inventories and balance monthly
- Act as backup for the seal coordinator
- Prepare and assist with internal transfers and contract changes
- Participate in hiring interviews for open positions
- Provide training as needed and prepare SOJT material for additional training
- Proficiently operate IBM, SAP, Utilities, ETQ, Solumina, and Microsoft Office Suite Applications
Acting Front Line Manager
BWX Technologies
01.2021 - 01.2021
- Provide overall nuclear material control and accountability for production and storage areas
- Work under pressure and provide support to meet deadlines
- Monitor work daily, and assign duties as necessary
- Ensure that direct reports follow procedural guidelines and perform pre-work assessments
- Submit work orders and maintenance requests
- Attend meetings and communicate with other managers and departments
- Conduct weekly safety meetings
NMC Inventory Technician II
BWX Technologies
01.2015 - 01.2018
- Transport material to and from multiple storage areas
- Pull product out of storage and load on proper equipment
- Update information on the computer upon completion of storing or retrieving the product
- Participate in and facilitate transfer of material to other MBA’s
- Partake in7,30,60, and90 day inventories
- Upon request, fill in for the Custodian when he is out of the office or busy
- Look at the work center in Solumina and assign jobs by priority
- Upon completion of inventories, update IBM with appropriate data
- Also, assist Custodian in printing, delivering, and reconciling inventories
- Put in requests to move carts to the desired location
- Train new employees upon request
- Successfully, operate IBM, SAP, Utilities, ETQ, and Microsoft Office Suite applications
- Work safely, wear proper safety gear and work well with others
Met Lab Technician
Babcock and Wilcox
01.2011 - 01.2015
- Prepare the product following Operational Procedure guidelines
- Use micrometers and calipers for measurement
- Inspect work under a microscope to look for defects and flaws in the material
- Work with chemicals and mix solutions on a daily basis
- Follow safety guidelines and always wear appropriate safety equipment
- Record data and sign for completed work
- Trained new employees and worked well with others
Administrative and Office Specialist III
Department of Motor Vehicles
01.2007 - 01.2011
- Answer telephone calls statewide from the public, license agencies, branch offices, attorneys, insurance companies and other parties involving complex issues concerning driver license and vehicle inquiries
- Provide excellent customer service to all customers and strive for “first call resolution” with every call
- Fill in upon request as a SME (subject matter expert) answering co-worker questions
- Assist the email department processing online transactions and requests
- Prepared outgoing mail and faxed documents per customer request
Account Support Representative
StarTek Inc.
01.2003 - 01.2007
- Assigned an account base of over30 government accounts billing an average of $500,000 a month
- Developed and maintained a customer relationship with an assigned representative from each company
- Responsible for placing all orders for new and existing telephone service and followed up on the delivery and installment of new services
- Made sure the customers service worked and billed correctly
- Was the main point of contact for all services and billing issues
- Carried a pager to provide after hour support for the customer representative
- Upon request, provided contract conversions, quarterly service reports, and weekly conference calls
Customer service representative/ Assistant Manager
Crusader Cash Advance
01.2002 - 01.2003
- Provide excellent customer service to all customers
- Entered customer information in the computer
- Followed state guidelines to determine payday loan eligibility
- Processed paperwork for payday loan and dispensed cash to customers upon approval
- Distributed marketing materials to the public
- Made bank withdrawals and deposits
- Opened and closed the store
- Also, made collection calls, ran office reports, and assisted the manager as needed
Education
Master of Human Resource Management - undefined
University of Arizona Global
Bachelor of Science - undefined
Liberty University
Lynchburg, VASkills
Manual testing
System testing
Test planning
Communication
Customer service
Leadership
Inventory control
Accounting
Timeline
QA Engineer
BWX Technologies
01.2022 - Current
Acting Front Line Manager
BWX Technologies
01.2021 - 01.2021
Technologist III
BWX Technologies
01.2018 - 01.2022
NMC Inventory Technician II
BWX Technologies
01.2015 - 01.2018
Met Lab Technician
Babcock and Wilcox
01.2011 - 01.2015
Administrative and Office Specialist III
Department of Motor Vehicles
01.2007 - 01.2011
Account Support Representative
StarTek Inc.
01.2003 - 01.2007
Customer service representative/ Assistant Manager
Crusader Cash Advance
01.2002 - 01.2003
Master of Human Resource Management - undefined
University of Arizona Global
Bachelor of Science - undefined
Liberty University
Similar Profiles
Jefferson ChengJefferson Cheng
Supplier Quality Engineer at BWX TechnologiesSupplier Quality Engineer at BWX Technologies
WILLIAM UHLWILLIAM UHL
Project Manager - Operational Development at BWX Technologies Inc.Project Manager - Operational Development at BWX Technologies Inc.
David TaylorDavid Taylor
Construction Supervisor at BWX Technologies, Inc.Construction Supervisor at BWX Technologies, Inc.