Ara Davila
Odessa,TX
Summary
Dynamic professional with extensive experience at Hobby Lobby, excelling in customer service and inventory management. Proven ability to enhance sales through effective team collaboration and creative merchandising strategies. Skilled in cash register management and conflict resolution, consistently achieving high customer satisfaction and operational efficiency. Quick learner dedicated to maintaining a clean and organized environment.
Overview
7
7
years of professional experience
Work History
Package Handler
Federal Express
Midland, TX
11.2025 - Current
- Operated package sorting equipment to ensure timely processing of shipments.
- Loaded and unloaded packages, maintaining safety protocols throughout operations.
- Assisted in inventory management by accurately scanning and labeling packages.
- Collaborated with team members to improve workflow efficiency during peak times.
- Implemented organizational strategies to optimize package placement in delivery areas.
- Followed safety regulations to maintain safe work environment.
Co Manger
Journeys Kids
Odessa, TX
05.2025 - 10.2025
- Supervised daily operations to ensure high-quality customer service and efficient sales processes.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Implemented visual merchandising strategies to improve store presentation and attract customer engagement.
- Analyzed sales data to identify trends, adjust strategies, and maximize revenue opportunities.
- Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences and repeat business.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured register where closed and well counted at both opening and closing.
- Opened and closed the store daily and completely daily opening and closing pressures as well as reliving the end of day deposit to the stores assigned bank.
Sales Lead
Journeys Kids
Odessa, TX
05.2025 - 10.2025
- Led team in achieving sales targets through effective training and motivation strategies.
- Developed and implemented merchandising strategies to enhance customer engagement and product presentation.
- Analyzed sales data to identify trends, inform product selection, and improve inventory management.
- Fostered strong relationships with customers, enhancing loyalty and repeat business through personalized service.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Optimized inventory management to meet sales demand without overstocking.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Manger
Hobby Lobby
Odessa Tx
07.2024 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Organized merchandise and maintained clean, appealing store displays for optimal visibility.
- Collaborated with team members to streamline checkout processes and improve service speed.
- Handled returns and exchanges professionally, resolving customer issues effectively.
- Trained new team members on best practices for customer service and bagging techniques.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Increased store cleanliness by performing routine maintenance tasks, such as sweeping floors and wiping down surfaces.
- Assisted cashiers in providing efficient service, handling returned items, and managing long lines during peak hours.
- Facilitated smooth transactions with accurate item scanning, ensuring pricing accuracy and preventing shrinkage.
- Supported store operations by restocking shelves, organizing merchandise, and rotating products for optimal freshness.
- Reduced wait times for customers by quickly adapting to varying checkout speeds and maintaining a clean workspace.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Answered customer inquiries and provided product guidance.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Provided product knowledge to help customers select best products.
- Inspected items for defects and damage.
- Kept myself up to date on any sales or promotions in the store to provide customers with need information and policies
- Communicated with upper management to help operations in the front of the store run more efficiently
- Kept my self informed on store policies and operations
- Responsible for counting the register both at open and close and ensure all registes are ready for operations through out the day. As well as assist in shift changes with cashiers ensuring register is correctly counted and changed before the new cashier takes over the register.
Head of Crafts Department
Hobby Lobby
Odessa, TX
07.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in ordering new product to keep my department well stocked every week
- Assisted in unloading our weekly truck and separating and organizing the shipment to each department
- Kept my department well stocked and clean following company guidelines
- Ensuring any sales or per motions in my department where updated weekly
- Kept myself well informed on any sales or promotions in my department and others threw out the store
- Willingness to help and join in on any position to help operations run smoothly
Cashier
Hobby Lobby
Odessa, TX
04.2022 - 04.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
Framer
Hobby Lobby
Odessa, TX
02.2024 - 07.2024
- Assembled custom frames using precision cutting tools and techniques.
- Collaborated with customers to select appropriate framing materials and styles.
- Maintained clean and organized workspace to ensure safety and efficiency.
- Assisted in inventory management, including restocking supplies as needed.
- Operated various framing machines, ensuring quality standards were met consistently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Demonstrated versatility in framing skills by adapting to various project requirements.
- Inspected frames, identified issues such as warping, and implemented corrections.
- Assisted in the completion of complex framing projects by providing timely support to fellow team members.
- Followed safety protocols when using nail guns, saws, and grinders.
- Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.
- Effectively communicated with clients to address any concerns or adjustments during the framing process.
- Ensured that the customers art was being left in a safe and clean environment ensureing that the art stays inside good condition
- Assisting customers with framing orders and customizations.
Assistant Manger
Texas Burger
Odessa, TX
09.2021 - 05.2022
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Assisted in training new employees on operational procedures and customer service standards.
- Implemented process improvements to enhance service efficiency and reduce wait times.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Managed cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Collaborated with management to analyze performance metrics and identify areas for improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Completed opening and closing Prosiures daily and ensured registers where open and ready for the day. As well as counting and closing them at the end of the day .
Drive Thru Cashier
Texas Burger
Odessa, TX
05.2020 - 05.2022
- Processed customer orders accurately and efficiently in high-volume environment.
- Handled cash transactions and balanced cash drawer at end of shift.
- Communicated effectively with team members to ensure smooth operations.
- Maintained cleanliness and organization of work area to meet health standards.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Trained new staff on operational procedures and customer service protocols.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Cashier
Texas Burger
Odessa, TX
05.2020 - 05.2022
- Operated cash register, processed transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted in the drive thru handling bothe the headset and register.
- Learned to assist in both the kitchen and ice cream counter when needed.
- Assisted in running orders out to waiting customers
Cashier
Golden Chick
Odessa, TX
08.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned to also work the drive thru headset and register
- Assisted in the kitchen when asked to help operations move more efficiently
- Assisted in running orders to waiting customers
Cashier
Mc Donalds
Odessa, TX
03.2019 - 08.2019
- Operated cash register, processed transactions accurately and efficiently.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned product locations and promotions to assist customers effectively.
- Followed safety protocols while handling cash and operating equipment.
- Learned to also help in the drive thru register.
- Assisted with walking out orders to waiting customers
Education
High School Diploma -
Odessa High School
1301 Dotsy Ave, Odessa, TX 79763Skills
Heavy lifting
Team collaboration
Warehouse safety
Package unloading
Workplace cleanliness
Fragile item handling
Package preparation
Shipping and receiving
Maintaining equipment
Equipment operation
Order picking and processing
Freight handling
Shipment tracking
Inventory management
Product identification
Problem-solving
Attention to deta
Framing
Decision-making
Inventory organization
Relationship building
Cash register management
Money handling
Customer service
Sales
Food handling
Management
Conflict solver
Creative thinking skills
Sales management
Inventory organization
Drive thru / phone operations
Quick learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Package Handler
Federal Express
11.2025 - Current
Co Manger
Journeys Kids
05.2025 - 10.2025
Sales Lead
Journeys Kids
05.2025 - 10.2025
Customer Service Manger
Hobby Lobby
07.2024 - 04.2025
Head of Crafts Department
Hobby Lobby
07.2024 - 04.2025
Framer
Hobby Lobby
02.2024 - 07.2024
Cashier
Hobby Lobby
04.2022 - 04.2025
Assistant Manger
Texas Burger
09.2021 - 05.2022
Drive Thru Cashier
Texas Burger
05.2020 - 05.2022
Cashier
Texas Burger
05.2020 - 05.2022
Cashier
Golden Chick
08.2019 - 12.2019
Cashier
Mc Donalds
03.2019 - 08.2019
High School Diploma -
Odessa High School