Ara Tsatryan
Los Angeles,CA
Summary
Professional logistics specialist, prepared for challenging role in freight brokerage. Extensive experience in coordinating freight movements and negotiating with carriers to secure favorable rates. Known for strong collaboration skills and adaptability in dynamic environments. Proficient in logistics software and efficient in managing transportation schedules.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager, Carrier Dispatching Team
Compass
10.2023 - Current
- Managed a team of dispatchers responsible for assigning loads to carriers and optimizing delivery schedules
- Implemented best practices to improve efficiency and reduce delays in the dispatch process
- Trained new team members on logistics software, policies, and procedures
- Monitored carrier performance, ensuring adherence to quality standards and customer expectations
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Logistics Coordinator
Compass
01.2023 - 09.2023
- Coordinated and tracked shipments, ensuring timely delivery and accurate documentation
- Managed inventory and maintained records of goods in transit
- Communicated with vendors, clients, and internal teams to address and resolve logistics issues
- Optimized routing and scheduling to reduce costs and improve operational efficiency
- Managed cross-functional teams for efficient project execution and timely completion.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Created reports to provide insights into logistics operations and performance.
- Implemented systems and procedures for accurate data collection and reporting.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Created and managed budgets related to logistics and transportation.
Freight Broker
GlobalTranz
12.2020 - 12.2022
- Source and negotiate freight contracts, connecting shippers with reliable carriers
- Coordinate transportation for various types of freight, ensuring timely and cost-efficient deliveries
- Build and maintain strong relationships with clients, carriers, and vendors
- Utilize logistics software to track shipments and manage freight operations
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Monitored market and negotiated rates based on trends.
Rental Agent
Enterprise Rent-A-Car
08.2019 - 05.2020
- Facilitated vehicle reservations for customers.
- Maintained accurate records of vehicle availability and rental transactions
- Ensured customer satisfaction by addressing concerns and providing timely service
- Worked closely with the logistics team to coordinate vehicle delivery and return schedules
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
Education
Bachelor of Arts - Business
American University
Los Angeles, CA05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Multitasking
- Attention to detail
- Good judgment
- Teamwork and collaboration
Certification
- Certified Supply Chain Professional (CSCP)
- Freight Broker Certification (if applicable)
- Any other relevant certifications
Languages
English
Full Professional
Armenian
Native or Bilingual
Russian
Professional Working
German
Elementary
Georgian
Elementary
Timeline
Manager, Carrier Dispatching Team
Compass
10.2023 - Current
Logistics Coordinator
Compass
01.2023 - 09.2023
Freight Broker
GlobalTranz
12.2020 - 12.2022
Rental Agent
Enterprise Rent-A-Car
08.2019 - 05.2020
Bachelor of Arts - Business
American University