Arabella Belgara
Customer Service Representative
Lubbock,TX
Summary
I am experienced in hostessing, where I assisted customers with reservations, seating, and special requests, as well as the back of house team with cleanliness and food deliverance.
I am experienced in back-of-house kitchen work, where I prepared, cooked, and packaged food at a fast-paced fast food restaurant, as well as cleaned and multitasked for the benefit of myself and coworkers.
I am experienced in customer service, where I aided customers with returns, credit card applications, and issues with products and other associates, as well as was a back-up cashier, to allow a faster customer experience.
I am experienced in virtual medical transcription, where I accompanied physicians and nurses, virtually, to allow more one-on-one time with the patient, as well as documented the necessary information for the patients medical chart.
Overall, I have found with these 4 positions that the most important qualities to exemplify are collaboration, respect, problem solving skills, and speedy service, within my ability.
Overview
4
4
years of professional experience
Work History
Virtual Medical Transcriptionist
SkyWriter MD
Lubbock, Texas
01.2022 - 06.2022
- Documented complete information about examinations, treatment plans, lab results, diagnoses, prescriptions and other details directly into charts.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Accompanied physicians through day in fast-paced, stressful environments, virtually,
- Submitted orders for additional tests and examinations.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Used Cerner EMR (electronic medical record) to input patient information.
- Expected to write, review, and submit, at least 1 patient chart an hour, based off patient-physician conversation, ranging from 5 minutes to 1 hour and 20 minutes or a transcription of word-for-word dictations, ranging from 2-20 minutes.
- Reported and helped resolve technical issues, as well as contacted physicians to inform them of these issues.
Customer Service Desk Representative
Home Depot
Lubbock, TX
11.2020 - 10.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted front cashiers in transactions for customers waiting to pay for their products.
- Handled money, including giving change, requesting increases of the money in the cash drawer, and reducing the money in my cash drawer to send to the book keeper, when necessary.
Kitchen Team Member
Chick-fil-A
Lubbock, Texas
02.2019 - 11.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
Hostess
Texas Roadhouse
Lubbock, Texas
05.2018 - 11.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
Bachelor of Arts - Sociology And Retail Management
Texas Tech University
Lubbock, TX05.2024
High School Diploma -
Lubbock High School
Lubbock, TX05.2019
Skills
- Problem Resolution
- Training Procedures
- Data Security
- Team Collaboration
- Machinery Upkeep
- Safe Work Practices
- Food Handling Procedures
- Warm and Welcoming
- Guest Experience Management
- Customer Satisfaction
- Credits and Refunds
- Cashier Abilities
Timeline
Virtual Medical Transcriptionist
SkyWriter MD
01.2022 - 06.2022
Customer Service Desk Representative
Home Depot
11.2020 - 10.2021
Kitchen Team Member
Chick-fil-A
02.2019 - 11.2020
Hostess
Texas Roadhouse
05.2018 - 11.2018
Bachelor of Arts - Sociology And Retail Management
Texas Tech University
High School Diploma -
Lubbock High School
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