Summary
Overview
Work History
Education
Skills
Coursework
Awards
Timeline
Generic
Arabella Doyen

Arabella Doyen

Brandon

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Sales and Service Lead

Sephora
06.2024 - Current
  • Assist in managing sales at a $20 million Sephora location.
  • Managing and delegating in extreme high volume and pressure situations while remaining calm and organized.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Utilized daily messages weekly to assign trainings and organize schedules.
  • Use innovative ideas to improve metrics and KPI's as a company focuses through training to drive behaviors.
  • Coaching with BA and LBAs to improve behavior to in turn drive KPIs and business acumen among the team.
  • Created a detailed outlook calendar for a scheduled plan regarding MSL training for the team.
  • Created a successful plan for LBAs to increase client spending from $75 to $88 in one month.

Sales and Service Coordinator

Sephora
05.2024 - 06.2024
  • Constantly drive company metrics through CEL shifts with high MW and sales results.
  • Heavily knowledgeable on store visit reports and business acumen.
  • Completed stretch assignments for Dayforce scheduling and touch-base meetings with Sales and Service Coordinators.
  • Implement strategies to increase services and event success throughout each week.
  • Coached and provided feedback to staff to improve performance and achieve company objectives.
  • A top-performing employee for beauty insider conversion and education.
  • Managed employees and delegated tasks to run the store efficiently.
  • Analyzed key metrics and sales drivers to meet store goals daily.
  • Working with the sales and service leader on services and events to exceed the store's KPIs.
  • Constantly tracked beauty advisor productivity and did coaching moments to improve sales.
  • Implementing a tracking strategy for services and events at our location.
  • Ensured compliance with company policies regarding customer relations.

Key Holder

Ulta Beauty
06.2023 - 06.2024
  • Developed training materials for new employees in the sales and service department.
  • Used daily data to implement a better customer conversion strategy.
  • A top-performing employee for in-store brand events and prestige conversion.
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Manages and oversees truck shipment and restocking crew.
  • Managed employees and delegated tasks to run the store efficiently.
  • Responsible for floor resets and organizing prestige brands for the store.
  • Inventory management for prestige brands.
  • Provide exceptional customer service to clients with many positive reviews on the service.
  • A top-performing employee as far as sales and customer conversion.
  • Communicated regularly with management regarding stock levels, employee performance issues, and customer feedback.

Event Planner

The University of Tampa Lowth Entrepreneurship Center
05.2022 - 01.2023
  • Assisted in gathering information on entrepreneurship podcasts to compare information and results to the EnFactor podcast.
  • Organized files for easy retrieval of information, highlighting attention to detail and accuracy.
  • Created over 50 bios and headings for EnFactor podcast episodes to be posted on Spotify and Apple Music.
  • Curated over 50 specialized teaching materials based on each episode from the EnFactor podcast to be used by universities and corporate companies to teach entrepreneurship.
  • Held weekly meetings where the team discussed pain points and marketing tools for the podcast in the future.
  • Assisted in research of other podcasts and pitch competitors to increase student involvement and continue evolving our program with innovative practices.
  • Researched, scripted, and coordinated a successful pitch competition that brought together students, professors, and the community to celebrate new ventures.
  • Created entrepreneurial boot camps for faculty and students using the lean startup methodology.
  • Created materials for instructors and judges to improve the delivery of courses and judging of proposals and product demonstrations during competitions.
  • Ran and organized the pitch competition event solely on my own, which included 25 applicants, and 4 judges, and garnered a total audience of over 50 people.
  • Monitored and evaluated competition out of the 25 applicants which resulted in 4 businesses being considered for funding and mentorship.
  • Organized event plans and trips for a group of 25 professionals for the Lowth Advisory Board.
  • In contact with hotels, conference halls, and reservations for large groups, as well as created agendas and itineraries for the trip.
  • Coordinated with the head of the Entrepreneurship program at Chapel Hill, and local incubator companies to schedule professional tours and information sessions for the group.
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
  • Developed event marketing materials, enhancing visibility and audience engagement through targeted outreach.

Front Desk Receptionist & Assistant Manager

The Exchange Barbershop & Lounge / Syeni Salon and Spa
06.2021 - 08.2021
  • Demonstrated proficiency in a high-volume environment while managing day-to-day operations for a barbershop, bar, and salon.
  • Created an inventory plan and procedure for bar and salon supplies by tracking usage and cost metrics, to reduce waste and expenses.
  • Aided in recovering over $10,000 from a technology issue using our technology system to create profit and loss statements as well as customer purchase history reports from the last year.
  • Quick to learn and adapt to new software programs adopted by the company.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Marketed salon and barbershop products and used Canvas to create promotional advertisements and event advertisements regularly.
  • Ran the bar during the day as well as created a new organization system for reordering food and liquor each week.
  • Managed front desk operations, ensuring smooth client check-in and appointment scheduling.
  • Monitored cleanliness and organization of reception area to create welcoming environment.

Education

Bachelor of Science - Entrepreneurship

University of Tampa
Tampa, FL
01.2023

Skills

  • Sales Strategies
  • Customer Service
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Conflict Resolution
  • Multitasking Abilities
  • Flexible and adaptable
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Critical thinking
  • Problem resolution

Coursework

  • New Venture Finance, University of Tampa, 2023
  • Managing the Startup Venture, University of Tampa, 2023
  • Information Technology Systems, University of Tampa, 2022
  • Entrepreneurship and Feasibility, University of Tampa, 2021

Awards

  • VIA Winner
  • Honor Role Scholarship
  • Danaher Scholarship

Timeline

Sales and Service Lead

Sephora
06.2024 - Current

Sales and Service Coordinator

Sephora
05.2024 - 06.2024

Key Holder

Ulta Beauty
06.2023 - 06.2024

Event Planner

The University of Tampa Lowth Entrepreneurship Center
05.2022 - 01.2023

Front Desk Receptionist & Assistant Manager

The Exchange Barbershop & Lounge / Syeni Salon and Spa
06.2021 - 08.2021

Bachelor of Science - Entrepreneurship

University of Tampa

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