Naresh Parsotame
Roseville,CA
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Colony Inn
Atascadero, CA
07.2022 - 12.2023
- Led seamless transition from Best Western to independent hotel to Marriott
- Exceeded revenue targets by 10% during the conversion period while maintaining exemplary customer service standards, leading to a substantial 15% increase in overall revenue and occupancy rate.
- Implemented strong strategic initiatives and execution to improve hotel operations.
- Directed operations for a 75-unit property, achieving an increase in process and operational efficiency.
- Cultivated inclusive culture and morale, supervising 15+ staff, boosting employee satisfaction by 25% & reducing turnover.
- Demonstrated notable financial management skills through optimized accounting and reconciliation processes, reducing errors by 30%,
- Collaborated with architects, construction teams, and renovation teams, ensuring alignment with project objectives and timelines.
General Manager
Travelodge by Wyndham
Merced, CA
08.2017 - 06.2022
- Recognized with a Wyndham Hospitality award for exceptional guest satisfaction, product quality, and service excellence.
- Executed renovation of 49-unit hotel, minimizing guest inconvenience and revenue losses.
- Led the coordination and inspection of all contracted work to ensure quality and timeliness.
- Managed work schedules, submitted payroll, and optimized revenue management strategies.
- Achieved a remarkable 20% increase in occupancy and 35% revenue growth through customer-centric initiatives and enhanced amenities, fostering client loyalty.
- Monitored various systems to ensure rate parity, optimal occupancy, and revenue maximization.
- Successfully monitored and bid on RFPs, securing new business opportunities and partnerships.
- Implemented hiring, training, and organized learning programs to enhance hotel personnel's performance leading to customer satisfaction
General Manager
Best Western Inn Santa Clara
Santa Clara, CA
01.2011 - 01.2017
- Managed 52-unit property, with a 25% increase in performance objectives, revenue, guest and team satisfaction.
- Elevated property rating on TripAdvisor from number 19 to top 3 within a year.
- Directed property operations, including budgeting, forecasting, revenue management, and hiring/training initiatives.
- Earned exceptional 960/1000 points in quality assurance inspection through preventative maintenance and effective team collaboration.
- Implemented strategies with OTA's and Brand to drive organic reservations and increase revenue.
- Developed effective property operations, including budgeting, forecasting, revenue management, and hiring/training initiatives.
- Collaborated with designers, renovation crews, and project teams to meet brand standards while maintaining high occupancy and revenue.
- Facilitated timely reconciliations of direct bills and third-party accounts, resolving customer complaints proactively.
Education
Bachelor of Arts - Graphic Design, Marketing
Sacramento State University
Sacramento, CASkills
Staff Management
Key Performance Indicator Analysis
Forecasting -Occupancy, Revenue
Inventory Management
Financial Oversight
Training and Development
Policy Development and Enforcement
Staff hiring
Sales Tracking
Business marketing
Timeline
General Manager
Colony Inn
07.2022 - 12.2023
General Manager
Travelodge by Wyndham
08.2017 - 06.2022
General Manager
Best Western Inn Santa Clara
01.2011 - 01.2017
Bachelor of Arts - Graphic Design, Marketing
Sacramento State University