Summary
Overview
Work History
Education
Skills
Timeline
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Naresh Parsotame

Roseville,CA

Summary

Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager

Colony Inn
07.2022 - 12.2023
  • Led seamless transition from Best Western to independent hotel to Marriott
  • Exceeded revenue targets by 10% during the conversion period while maintaining exemplary customer service standards, leading to a substantial 15% increase in overall revenue and occupancy rate.
  • Implemented strong strategic initiatives and execution to improve hotel operations.
  • Directed operations for a 75-unit property, achieving an increase in process and operational efficiency.
  • Cultivated inclusive culture and morale, supervising 15+ staff, boosting employee satisfaction by 25% & reducing turnover.
  • Demonstrated notable financial management skills through optimized accounting and reconciliation processes, reducing errors by 30%,
  • Collaborated with architects, construction teams, and renovation teams, ensuring alignment with project objectives and timelines.

General Manager

Travelodge by Wyndham
08.2017 - 06.2022
  • Recognized with a Wyndham Hospitality award for exceptional guest satisfaction, product quality, and service excellence.
  • Executed renovation of 49-unit hotel, minimizing guest inconvenience and revenue losses.
  • Led the coordination and inspection of all contracted work to ensure quality and timeliness.
  • Managed work schedules, submitted payroll, and optimized revenue management strategies.
  • Achieved a remarkable 20% increase in occupancy and 35% revenue growth through customer-centric initiatives and enhanced amenities, fostering client loyalty.
  • Monitored various systems to ensure rate parity, optimal occupancy, and revenue maximization.
  • Successfully monitored and bid on RFPs, securing new business opportunities and partnerships.
  • Implemented hiring, training, and organized learning programs to enhance hotel personnel's performance leading to customer satisfaction

General Manager

Best Western Inn Santa Clara
01.2011 - 01.2017
  • Managed 52-unit property, with a 25% increase in performance objectives, revenue, guest and team satisfaction.
  • Elevated property rating on TripAdvisor from number 19 to top 3 within a year.
  • Directed property operations, including budgeting, forecasting, revenue management, and hiring/training initiatives.
  • Earned exceptional 960/1000 points in quality assurance inspection through preventative maintenance and effective team collaboration.
  • Implemented strategies with OTA's and Brand to drive organic reservations and increase revenue.
  • Developed effective property operations, including budgeting, forecasting, revenue management, and hiring/training initiatives.
  • Collaborated with designers, renovation crews, and project teams to meet brand standards while maintaining high occupancy and revenue.
  • Facilitated timely reconciliations of direct bills and third-party accounts, resolving customer complaints proactively.


Education

Bachelor of Arts - Graphic Design, Marketing

Sacramento State University
Sacramento, CA

Skills

  • Staff Management

  • Key Performance Indicator Analysis

  • Forecasting -Occupancy, Revenue

  • Inventory Management

  • Financial Oversight

  • Training and Development

  • Policy Development and Enforcement

  • Staff hiring

  • Sales Tracking

  • Business marketing

Timeline

General Manager

Colony Inn
07.2022 - 12.2023

General Manager

Travelodge by Wyndham
08.2017 - 06.2022

General Manager

Best Western Inn Santa Clara
01.2011 - 01.2017

Bachelor of Arts - Graphic Design, Marketing

Sacramento State University

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Naresh Parsotame