Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SHEILA S. REED

SAN DIEGO,CA

Summary

Dynamic PACE Systems Application Analyst with a proven track record at SD PACE San Ysidro, specializing in enhancing system efficiency and data accuracy across healthcare platforms like Epic and NextGen. Excelled in project management and technical support, achieving significant downtime reduction. Skilled in data analysis and user training, I bring a blend of analytical prowess and effective communication to drive success.

Overview

33
33
years of professional experience
1
1
Certification

Work History

PACE Systems Application Analyst

SD PACE San Ysidro
San Diego, CA
01.2019 - Current
  • Managed and support Epic, QuickCap, TruChart, Care.Coach, AristaMD, IntusCare Visibli, platforms, ensuring PACE compliance, data accuracy, and integrations with Epic for efficient data flow
  • Provide day to day technical support across healthcare applications, handling user access, onboarding, training, and IT equipment orders for multiple PACE locations
  • Created reports on productivity, compliance, and survey data for leadership, using analytics to support data-driven decision-making
  • Supported projects across the application lifecycle, collaborating on design, testing, and implementation while resolving technical issues and maintaining documentation
  • Analyzed workflows to guide system design and prioritize enhancements, ensuring compliance and improving system efficiency

Application Support Analyst Tier II – EHR, PM and ICS

NextGen Clinical Support Specialist | San Ysidro Health Center
San Diego, CA
06.2015 - 12.2018
  • Maintained a stable server environment across Test, Demo, Development, and Production environments, significantly reducing downtime
  • Coordinated and executed application upgrades, ensuring seamless transitions and improved system reliability
  • Supported multiple new practice acquisitions, overseeing technical integration and compliance with security policies
  • Provided training for over 100 end users on application workflows, enhancing operational efficiency and user competency
  • Developed comprehensive training documentation and delivered Go-live support for new system deployments, ensuring successful implementations

Nextgen System Admin, Application Support Analyst II, and Configuration Specialist

Arch Health Partners
San Diego, CA
02.2008 - 05.2015
  • Established and configured new user accounts in compliance with security policies, ensuring timely access and data protection
  • Coordinated and maintained key system functions, including file maintenance, document management, e-prescribing, application updates, and lab interfaces, enhancing operational efficiency
  • Delivered Tier II application support, resolving user issues on first contact and improving overall system reliability
  • Developed application training materials and provided go-live support for successful deployments, facilitating seamless transitions and reducing downtime
  • Assisted in training end users and managed server lifecycles for test, demo, upgrade, and production environments to optimize performance and resource utilization

Computer Operator/Help Desk

Health Care, Arch Health Partners
Poway, CA
03.2002 - 02.2008
  • Managed scheduling and coordination of appointments for a practice of 32 providers, ensuring optimal resource utilization and reducing scheduling conflicts
  • Executed timely updates and edits to provider schedules, improving patient satisfaction through enhanced access to care
  • Generated and analyzed scheduled reports for the Managed Care Department and Business Office to facilitate data-driven decision-making
  • Served as the lead IT helpdesk representative, successfully resolving over 200 trouble tickets per month with a high first-contact resolution rate
  • Oversaw user account management and coordinated routine server updates, contributing to improved system performance and security compliance

MIS Assistant

Center For Health Care
Poway, CA
09.1999 - 03.2002
  • Developed and distributed ticketing labels and schedules for practice sessions, enhancing organization within the department
  • Executed regular database backup reports, ensuring data integrity and security through systematic documentation
  • Provided comprehensive support for departmental management, improving processes and communication
  • Assisted in training activities for new staff members, contributing to the creation of effective training documentation
  • Managed documentation for various projects, streamlining information retrieval and increasing efficiency

Patient Account Representative

Center For Health Care
Poway, CA
01.1997 - 09.1999
  • Managed patient check-in and check-out processes for a high-volume clinical office, ensuring efficient operations
  • Scheduled patient appointments using scheduling software, optimizing daily schedules and reducing patient wait times
  • Collected co-pays and processed insurance information, ensuring accurate financial transactions and enhancing revenue collection
  • Prepared and organized patient charts prior to appointments, improving office efficiency and enabling timely patient care
  • Received and managed incoming patient calls and documentation, addressing inquiries and resolving issues to maintain high levels of patient satisfaction

Medical Records Clerk

Center For Health Care
Rancho Bernardo, CA
05.1992 - 01.1997
  • Efficiently copied and indexed patient charts during transitions of care, ensuring timely access to medical information
  • Prepared and pulled charts for clinic visits, contributing to streamlined patient flow and improved operations
  • Created and organized new patient charts, enhancing data management and retrieval processes
  • Maintained accuracy and confidentiality of patient records in compliance with HIPAA regulations
  • Assisted in the training of new staff on charting procedures and electronic medical record systems

Education

Crystal Reports Training -

Division of LCG Inc.

Skills

  • Epic
  • PACE MSO – MedVision QuickCap
  • NextGen Applications (EHR, ICS, EPM)
  • TruChart
  • Visibli
  • IntusCare
  • AristaMD
  • CareCoach
  • EClinical Works
  • Dentrix (Dental)
  • Data Analysis
  • User Training
  • Project Management
  • Troubleshooting
  • System Configuration
  • Database Management
  • User Management
  • Time Management
  • Problem-Solving
  • Troubleshooting Skills
  • Technical Support
  • Software Testing
  • Testing and Validation
  • Customer Service
  • Record Management
  • Patient Interaction
  • Backup Procedures
  • Communication skill

Certification

  • EPM, EHR, and ICS Certified Template Editor and Document Training, NextGen, Horsham, PA
  • Crystal Reports 2008 Level 2 Certification, New Horizons Computer Learning Center, 02/2017
  • SQL Querying Level 1 Certification, New Horizons Computer Learning Center, 02/2016 to 09/2016
  • Crystal Reports 2008 Level 1 Certification, New Horizons Computer Learning Center, 11/2011
  • ITIL IT Service Management Training, New Horizons Computer Learning Center, 03/2011
  • Lean Six Sigma White Belt Certification, New Horizons Computer Learning Center, 06/2006

Languages

English, Native

Timeline

PACE Systems Application Analyst

SD PACE San Ysidro
01.2019 - Current

Application Support Analyst Tier II – EHR, PM and ICS

NextGen Clinical Support Specialist | San Ysidro Health Center
06.2015 - 12.2018

Nextgen System Admin, Application Support Analyst II, and Configuration Specialist

Arch Health Partners
02.2008 - 05.2015

Computer Operator/Help Desk

Health Care, Arch Health Partners
03.2002 - 02.2008

MIS Assistant

Center For Health Care
09.1999 - 03.2002

Patient Account Representative

Center For Health Care
01.1997 - 09.1999

Medical Records Clerk

Center For Health Care
05.1992 - 01.1997

Crystal Reports Training -

Division of LCG Inc.

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SHEILA S. REED