Arabia Brunell-Mosley
Plattsburgh,NY
Summary
Customer-oriented Manager with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Intuitively, proactive rather than reactive. Blends superb time management and organizational skills to drive group success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager on Duty
Five Guys Burger And Fries
Plattsburgh, NY
06.2023 - Current
- Resolved customer complaints in a professional manner.
- Delegated tasks among team members according to their strengths and abilities.
- Conducted regular team meetings to discuss operational issues.
- Audited cash registers at the end of each shift for accuracy.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Developed strategies to increase customer satisfaction ratings.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Interacted with customers regularly to ensure their needs were met.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Reviewed daily sales reports to identify areas of improvement.
- Provided guidance and support to team members when needed.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Complied with company policies, objectives and communication goals.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Fast Food Crew Trainer
McDonald's
Plattsburgh, NY
07.2017 - 06.2023
- Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service.
- Planned and implemented training sessions for new fast food crew members.
- Ensured that all equipment was properly cleaned and sanitized according to health codes.
- Provided feedback on job performance to help improve employee skills.
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
- Identified areas of improvement within the restaurant staff and worked collaboratively with management to address them.
- Explained goals and expectations required of trainees.
Cashier
Subway
Plattsburgh, NY
08.2016 - 06.2017
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Beekmantown High School
West Chazy, NY06-2019
Some College (No Degree) - Engineering Physics
SUNY College At Plattsburgh
Plattsburgh, NYSkills
- Policy Enforcement
- Employee Engagement
- Problem Solver
- Employee Motivation
- Data Analytics
- Inventory Control
- Training and mentoring
Affiliations
Sports Played/Involved In:
- Hip/Hop
- Tap
- Ballet
- Gymnastics
- Softball
- Soccer
- Basketball
- Track & Field
Languages
French
Limited
Accomplishments
- Graduated with Advance Regents Diploma
Certification
- ServSafe Certified
Timeline
Manager on Duty
Five Guys Burger And Fries
06.2023 - Current
Fast Food Crew Trainer
McDonald's
07.2017 - 06.2023
Cashier
Subway
08.2016 - 06.2017
High School Diploma -
Beekmantown High School
Some College (No Degree) - Engineering Physics
SUNY College At Plattsburgh