Araceli Aceves
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
15
15
years of professional experience
Work History
HR Administrative Assistant
Green Pacific Solar
09.2021 - 09.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Checked references for potential candidates.
- Created job descriptions on boards for vacant jobs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Receptionist Administrator
OC 405 Improvement
09.2019 - 01.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Social Services Coordinator
Social Services Agency
02.2009 - 12.2016
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting [Number] clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Used [Software] and [Software] to create and prepare [Type] reports and documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
Education
Master Degree in Criminal Justice - Criminal Justice
UEI College
Anaheim06.2013
High School Diploma -
La Sierra High School
Riverside, CA06.2004
Skills
- Computer Literacy
- Business Administration
- Human Resources Support
- Personnel Records Maintenance
- Staff Recruitment and Hiring
- Maintaining Files
- Team Player
- Job Applicant Interviews
- Administrative Support
- Confidential Records Management
- Office Supplies and Inventory
- Sales Expertise
- Microsoft Excel
- Report Creation
- Microsoft Word
- Credit Card Payment Processing
- Report Preparation
- Money Handling Abilities
- Travel Planning
- Problem-Solving Ability
- Document Control
- Database Administration
- Meeting Preparation
Languages
Spanish
Full Professional
Timeline
HR Administrative Assistant
Green Pacific Solar
09.2021 - 09.2023
Receptionist Administrator
OC 405 Improvement
09.2019 - 01.2020
Social Services Coordinator
Social Services Agency
02.2009 - 12.2016
Master Degree in Criminal Justice - Criminal Justice
UEI College
High School Diploma -
La Sierra High School
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