Araceli Alvarado
Los Angeles,CA
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Friendly and decisive approach to resolving challenges.
Overview
3
3
years of professional experience
Work History
Counter Helper
Panda Express
Burbank, CA
10.2020 - Current
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed routine maintenance tasks such as cleaning equipment or restocking supplies to maintain an efficient workplace atmosphere.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Advised guests about available products and services to meet individual needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bell Senior High School
Bell, CA06.2019
Skills
- Serving and Bussing
- Customer Complaint Resolution
- Calculating Bills
- Foodservice
- Food portioning
- ServSafe
- Cash Handling
- Critical Thinking
- Safe Food Handling
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Counter Helper
Panda Express
10.2020 - Current
Bell Senior High School