Araceli Aparicio
Healdsburg,CA
Summary
Dynamic professional with a proven track record in enhancing customer experience and streamlining booking processes at H2 Hotel. Excelled in upselling and customer engagement, demonstrating exceptional phone etiquette and call control. Skilled in transportation information, contributing to a significant increase in occupancy rates. Adept at leading teams to achieve operational excellence, showcasing production leadership and interpersonal skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Reservation Agent
H2 Hotel
08.2024 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Generated and reported performance metrics to management to inform decision-making.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Resolved various issues and discrepancies for customers.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Front Office Supervisor
Eos Eyecare
02.2017 - 02.2020
- Coached employees through day-to-day work and complex problems.
- Handled office contracts like leases, utilities and employee agreements.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Organized documents for company communication, travel vouchers, and payment services.
- Created, prepared, and delivered reports to various departments.
- Dispersed petty cash to employees and collected and managed receipts.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Lead Medical Office Assistant
Lane Fertility
01.2013 - 02.2016
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Lead Front Desk Coordinator
Advanced Fertility
01.2012 - 01.2013
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Medical Assistant - Medical
06-2012
- Honor Roll 2012
Skills
- Production leadership
- Transportation information
- Call Control
- Phone Etiquette
- Travel reservations
- Telephone reservations
- Record preparation
- Hotel accomodations
- Upselling proficiency
- Customer reservations
- Sales
- Customer Engagement
Timeline
Reservation Agent - H2 Hotel
08.2024 - Current
Front Office Supervisor - Eos Eyecare
02.2017 - 02.2020
Lead Medical Office Assistant - Lane Fertility
01.2013 - 02.2016
Lead Front Desk Coordinator - Advanced Fertility
01.2012 - 01.2013
Empire College - Medical Assistant , Medical
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