Araceli Armenta
Sierra Vista,AZ
Summary
Adept at enhancing patient outcomes and streamlining service delivery, I leveraged bilingual skills and strategic planning at Adobe Population Health to significantly improve health literacy and quality of life. My approach combines motivational interviewing with robust community outreach, achieving marked improvements in client care through effective team collaboration and problem-solving. Diligent Social Worker with 25 years of experience assisting clients with building coping mechanisms to address life challenges. Skilled in mediating family members to resolve conflict. Comfortable handling stress and performing under pressure.
Overview
10
10
years of professional experience
Work History
Social Worker Case Manager
Adobe Population Health
08.2019 - Current
- The Social Service Worker is responsible for assessing patient/family psychosocial needs, planning, implementing, procuring services for, and evaluating care needs while meeting with members in their homes. As an SW your goal is to help improve the quality of life and health literacy. The SW helps to coordinate, monitor, and ensure information is shared in an appropriate and timely primary, across the continuum of care. The SW will promote the effective utilization of tools and monitor healthcare resources.
- Provide case management field-based services to the assigned client population.
- Focus on addressing issues that will decrease medical costs and increase the quality of life.
- Develop positive relationships with clients, caregivers, providers, and other team members.
- Complete assigned assessments and develop appropriate care planning.
- Interact with peers in a collegial manner, supporting efforts to improve outcomes.
- Managing physical health problems through the provision of education.
- Connecting with other community services.
- Identification of dietary concerns.
- Home safety evaluations.
- Safe medicine use.
- Education on specific illnesses and treatments.
- Stress management.
- Emotional support.
- The monitoring process of clients through home visits.
- Compliance with HIPAA regulations.
Director of Alzheimer's
Prestige Senior Living
05.2018 - 08.2019
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Monitored expenditures to mitigate risk of overages.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated scripts to identify creative strategies and resource needs.
- Assisted in recruiting, hiring and training of team members.
Behavioral Health Case Manager
Arizona Children's Association
03.2014 - 05.2018
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Managed over 60 patients while monitoring and evaluating care plans.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
Education
Master of Science - Organization Leadership And Management
Regis University
Denver, CO05.2014
Bachelor of Science - Social Work
Chihuahua University
Chihuahua Mx07.1992
Skills
- Bilingual Spanish and English
- Motivational Interviewing
- Child Welfare Services/Case Management System (CWS/CMS)
- Disability Support
- Strategic Planning
- Task Prioritization
- Attention to Detail
- Organizational Skills
- Adaptability
- Fundraising coordination
- Written and verbal communication
- Client meetings
- Problem-solving abilities
- Relationship Building
- Certified in CPR/AED
- Multitasking
- Written Communication
- Team Collaboration
- Proficient in Microsoft office
- Self Motivation
- Data Analysis
- Professionalism
- Interpersonal Communication
- Goal Setting
- Client Needs Assessments
- Staff Training
- Interpersonal Skills
- Interviewing skills
- Continuous Improvement
- Community Outreach
- Reliability
- Analytical Thinking
- Excellent Communication
Timeline
Social Worker Case Manager
Adobe Population Health
08.2019 - Current
Director of Alzheimer's
Prestige Senior Living
05.2018 - 08.2019
Behavioral Health Case Manager
Arizona Children's Association
03.2014 - 05.2018
Master of Science - Organization Leadership And Management
Regis University
Bachelor of Science - Social Work
Chihuahua University