Araceli Azenon
Riverside,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Family Manager
Self Employed Services
07.2022 - Current
- Managed finances effectively with budgeting and expense tracking to achieve financial goals.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
Technical Customer Support Specialist
Asurion - Remote-WFH
10.2021 - 07.2022
- To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.
- Managed high levels of call flow and responded to customers technical support needs.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
LEAD TECHNICAL CONSULTANT
Sprint
04.2009 - 10.2021
- Resolved complex issues through systematic problem-solving techniques, ensuring client satisfaction.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
- Maintained inventory levels, kept adequate stock in product displays on sales floor, plano-gram, retail merchandising and monthly inventory audits.
- Financial transaction experience in retail stores.
Part Time Payroll Processor
PP&A
03.2019 - 09.2020
- Supported annual audit processes by providing necessary documentation related to employee compensation and benefits expenses.
- Contributed to team efficiency by cross-training colleagues in various aspects of payroll processing.
- Utilize CRM for all client/ internal documentation
- Set up new clients within payroll and HRIS systems
GOVERNMENT ACCOUNT MANAGER
Nextel
07.1999 - 03.2006
- Developed deep understanding of unique needs of each government agency, customizing account management strategies accordingly.
- Led successful negotiations resulting in long-term contracts with government agencies.
- Maintained high level of customer service excellence throughout every phase of account management.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
GED -
Santa Ana High School
Santa Ana, CA06.1990
Skills
- Adaptability
- Friendly Patient
- Problem - solving abilities
- Data Literacy
- Organizational Skills
- Microsoft Office Suit Proficiency
- Bilingual – Spanish
- Data Reconciliation
- Data Entry
- Customer Service
- Remote Support
- Technical Support
Certification
Pronto Tax School, Basic Income Tax & Payroll 2020
References
References available upon request
Timeline
Family Manager
Self Employed Services
07.2022 - Current
Technical Customer Support Specialist
Asurion - Remote-WFH
10.2021 - 07.2022
Part Time Payroll Processor
PP&A
03.2019 - 09.2020
LEAD TECHNICAL CONSULTANT
Sprint
04.2009 - 10.2021
GOVERNMENT ACCOUNT MANAGER
Nextel
07.1999 - 03.2006
GED -
Santa Ana High School