Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Araceli Barrera

Apple Valley,Ca.

Summary

I have over 5 years experience in Customer Service. During my career at the welfare office I have been able to help and motivate customers to see possibilities and create new goals. In a high demand position, professionalism, respect and the ability to multitask allow me to complete duties as a bilingual speaker. It is my commitment to help all customers from various backgrounds, treating them with dignity.

Overview

19
19
years of professional experience

Work History

Team Lead

Metro By T-Mobile
07.2014 - 12.2020
  • Manage store and set store goals for sales and tasks
  • Responsible for managing financial accounts for company and customers
  • Handled outgoing and incoming shipments and inventory
  • Maintained good & professional manners and always available for additional job-related duties/assignments
  • Skilled in computer software
  • Available to work at multiple locations
  • Entrusted with opening and closing stores
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings as a team

Office Clerk

Transitional Assistance Department
06.2013 - 06.2014
  • Fingerprinted customers to prevent fraud
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Worked in the county Postal Service mailroom
  • Ordered office supplies, San Bernardino county forms and kept office stocked with needed resources to operate smoothly.
  • Answered office phones and called customers
  • Used office intercom for calling customers for their assigned booth
  • Scanned in customer documents to their case and printed out any necessary forms
  • Completed clerical tasks such as filing, copying, and distributing mail.

Office Assistant School Based Work Experience

Los Angeles County Office Of Education
02.2002 - 09.2002
  • Used copy machines as ordered
  • Made pamphlets for county office
  • Filed papers for users of county based programs
  • Answered office telephones as requested
  • Helped program participants with assistance in class

Education

High School Diploma -

Downey High School High
Downey
05.2006

Security Guard With Firearm -

All Security Enforcement Training
Victorville, CA
2019

Currently Enrolled - Business In Real Estate

Victor Valley College
Victorville, CA

Skills

  • Company Valuations
  • Guest Satisfaction
  • Maintain Systems
  • Team Meetings
  • Content Management Expertise
  • Upselling Techniques
  • Complaint Resolution
  • Profit and Loss Reporting
  • Employee Evaluation
  • POS Transactions
  • Public Law
  • Team-Building Exercises
  • Public Interaction with customers

Timeline

Team Lead

Metro By T-Mobile
07.2014 - 12.2020

Office Clerk

Transitional Assistance Department
06.2013 - 06.2014

Office Assistant School Based Work Experience

Los Angeles County Office Of Education
02.2002 - 09.2002

High School Diploma -

Downey High School High

Security Guard With Firearm -

All Security Enforcement Training

Currently Enrolled - Business In Real Estate

Victor Valley College

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Araceli Barrera