Araceli Barrera
Levelland
Summary
Customer-focused professional with 8+ years of experience in office management, retail sales, and client relations. Skilled in delivering high quality service, handling transactions accurately, and creating positive customer experiences. Strong multitasker with proven success in achieving goals, managing operations, and maintaining a welcoming environment. Seeking to bring exceptional service and organizational skills.
Overview
7
7
years of professional experience
Work History
Collections Specialist
GoodLeap
11.2025 - 12.2025
- - Over the phone collections
- - Inbound & outbound calls
- - Assist customers to resolve delinquent accounts
- - Offer assistant programs to delinquent customers
- - Take settlements
- - Knowledge of UCC Filings, bankruptcy and legal policies
Customer Loan Specialist
Sunloan & Tax Service
02.2024 - 08.2025
- - Greet clients in a friendly, professional manner
- - In office/over the phone collections
- - Outbound/inbound calls
- - Remote funding and loan agreement processing
- - Bank deposits
- - Cash handling
- - Achieve top goals monthly
- - Operate standard office equipment
- - File taxes
- - Customer retention
Branch Manager
Midwest Finance
07.2022 - 02.2024
- - Greet clients and provide superior customer service
- - In office/over the phone collections
- - Outbound/inbound calls
- - Remote funding and loan agreement processing
- - Bank deposits
- - Make loan decisions
- - Outside field visit
- - Cash handling
- - File legal
- - Operate standard office equipment
- - Train customer representatives
- - Customer retention
Office Manager
Texan Credit Corporation
10.2018 - 07.2022
- - Greet clients and visitors in friendly, professional manner
- - In office/over the phone collections
- - Outbound/inbound calls
- - Remote funding and loan agreement processing
- - Title loan processing
- - Bank deposits
- - Cash handling
- - Outside field visit
- - Operate standard office equipment
Education
High School Diploma -
12.2009
Skills
- Bilingual – Spanish (Basic level)
- Attention to detail
- Front desk
- Financial services
- Supervising experience
- Office management
- Cash handling
- Administrative experience
- Computer skills
- Data entry
- Scheduling
- Customer service
- Sales
- Loan processing
- Multiline phone system
- Phone etiquette
- QuickBooks
- Filing & Organizational
- Microsoft Software
- 10 key typing
- Office experience
- Payroll
Timeline
Collections Specialist
GoodLeap
11.2025 - 12.2025
Customer Loan Specialist
Sunloan & Tax Service
02.2024 - 08.2025
Branch Manager
Midwest Finance
07.2022 - 02.2024
Office Manager
Texan Credit Corporation
10.2018 - 07.2022