Araceli Becker
Oro Valley,AZ
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Western Wealth Communities
09.2024 - 04.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling maintenance and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Leasing Agent
Wasatch Property Management
02.2024 - 09.2024
- Provided exceptional customer service to residents, helping with inquiries, resolving issues, and ensuring high satisfaction levels.
- Scheduled property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property.
- Utilized Rent Dynamics software to track leads, follow up on inquiries, and maintain accurate records of prospect interactions.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Agent Temp
Dorado Personal Temp Agency
05.2023 - 12.2023
- Assisted with property tours for prospective tenants, highlighting key features and amenities to drive leasing interest.
- Worked with CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions.
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests promptly.
- Distributed and followed up on tenant renewal notices.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Greeted clients, showed apartments, and prepared leases.
Leasing Specialist
NALS Property Homes
08.2021 - 04.2023
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
Leasing Consultant
MC Residential Property Management
01.2020 - 05.2021
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
Janitorial Worker
Cleaning Systems Services
04.2018 - 12.2019
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
Leasing Agent Temp
Dorado Personal
05.2015 - 03.2018
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests promptly.
- Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Invited prospects to fill out application upon completion of property tour.
- Responded to requests and scheduled appointments for property showings.
Property Manager's Assistant
Mission Hill Management
02.2010 - 05.2013
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Collected and maintained careful records of rental payments and payment dates.
Education
High School Diploma -
Santa Rita High School
Tucson, AZSkills
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Property Manager
Western Wealth Communities
09.2024 - 04.2025
Leasing Agent
Wasatch Property Management
02.2024 - 09.2024
Leasing Agent Temp
Dorado Personal Temp Agency
05.2023 - 12.2023
Leasing Specialist
NALS Property Homes
08.2021 - 04.2023
Leasing Consultant
MC Residential Property Management
01.2020 - 05.2021
Janitorial Worker
Cleaning Systems Services
04.2018 - 12.2019
Leasing Agent Temp
Dorado Personal
05.2015 - 03.2018
Property Manager's Assistant
Mission Hill Management
02.2010 - 05.2013
High School Diploma -
Santa Rita High School
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