Araceli Borja
Victorville,CA
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE LEAD
RYDER
07.2018 - Current
- Currently a lead in the warehouse and responsible for supervising high value shipments
- Responsible for network calls/meetings that involve high value products
- Oversee the team and their performance to ensure we are meeting goals and deadlines
- Responsible for meeting customer needs and expectations through proper order scheduling
- Also responsible for problem solving when loads are not appointed as expected
- Experience in WMS /SAP/Excel/Microsoft/Crystal Reports/ Power point knowledge
CUSTOMER SERVICE REP
CHURCH&DWIGHT
03.2016 - 07.2018
- Shipping and receiving
- Contacting customers in regards of orders not being shipped/Answering emails
- Handing out work to forklift drivers
- WMS /SAP/Excel/Microsoft/crystal reports/ Power point knowledge
- Filing/scheduling appt’s for customers
- Checking in drivers/checkout
- Yard check (take inventory of trailers on site)
QUALITY ASSURANCE
IMS PHARMACEUTICAL
02.2016 - 10.2016
- Assessing customer requirements
- Providing confidence that quality requirements will be fulfilled
- Test medicine in a force gauge
- Entering it in a logbook
- Delivered medicine samples to different department within the company
FRONT DESK ASSOCIATE
UNLIMITED BIAS
01.2012 - 08.2016
- Assist in management of customer service
- Answer customer calls
- Complete invoice for customers/match orders
- Order follow up/maintain records of accounts paid
- Shipping and receiving packages (mail as well)
- Keep/create files of monthly paid bills
- Maintain all accounts current
CLERK
AXCESS STAFFING
10.2015 - 03.2016
- Inventory clerk
- Order prep clerk
- Shipping and receiving clerk
TEAM LEADER
EGR INCORPORATED
09.2009 - 03.2010
- Take on the role of team leader to demonstrate leadership abilities
- Train and develop new employees
- Take control of floor when supervisor was busy or out
- Deal with employees, deal with complaints/issues etc
- Run the floor as a team leader
PACKER
YORK EMPLOYMENT AGENCY
09.2009 - 03.2010
- Packing -make sure everything was well assembled
- Tape; placed tape on parts that needed it
- Molding; molded parts
Education
Bachelor of Science - Administration of Justice
CSUDH
Carson, CA08.2024
ASSOCIATES DEGREE - Associates of Science in Criminal Justice
BARSTOW COMMUNITY COLLEGE
05.2019
HIGH SCHOOL DIPLOMA -
ARTESIA HIGH SCHOOL
06.2007
Skills
- Excellent Leadership and Teamwork
- Excellent Communication Skills
- Excellent Writing Skills
- Excellent Customer Service
- Versatility of working with others and independently
- Bilingual in Spanish and English (Read/Write/Speak)
- Telephone Etiquette
- Order Management
- Staffing oversight
- Customer Relations
- Computer Proficiency
- Follow-up skills
- Warehousing functions
References
Upon request
Timeline
CUSTOMER SERVICE LEAD
RYDER
07.2018 - Current
CUSTOMER SERVICE REP
CHURCH&DWIGHT
03.2016 - 07.2018
QUALITY ASSURANCE
IMS PHARMACEUTICAL
02.2016 - 10.2016
CLERK
AXCESS STAFFING
10.2015 - 03.2016
FRONT DESK ASSOCIATE
UNLIMITED BIAS
01.2012 - 08.2016
TEAM LEADER
EGR INCORPORATED
09.2009 - 03.2010
PACKER
YORK EMPLOYMENT AGENCY
09.2009 - 03.2010
Bachelor of Science - Administration of Justice
CSUDH
ASSOCIATES DEGREE - Associates of Science in Criminal Justice
BARSTOW COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
ARTESIA HIGH SCHOOL