Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Araceli Cardenas

LONGVIEW,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Adventures Cleaning Services
07.2020 - Current
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

SITE COORDINATOR

INTERPRETER, Vernacular Languages Services
02.2022 - Current
  • Interpreted patient materials and informational brochures issued by hospitals and medical facilities into another language
  • Listened to speaker statements to determine meanings and prepare translations with electronic listening systems.
  • Discussed translation requirements with clients and determined any fees to be charged for services provided.
  • Read written materials, such as legal documents, scientific works and news reports and rewrote material into specified languages.

MANAGER

De Mexico
02.2019 - 06.2020
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
  • Count money and make bank deposits.
  • Schedule staff hours and assign duties.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Customer ServiceCustomer ServiceCustomer ServiceCustomer Service.

CUSTOMER SERVICE, Whims Nationwide Insurance
05.2014 - 02.2019
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
  • Collect initial premiums and issue receipts.
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
  • Notify insurance agent and accounting department of policy cancellation.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes
  • Obtain computer printout of policy cancellations or retrieve cancellation cards from file.

Education

Lower Columbia College
Longview, WA

Skills

  • Office Billing Budgets Delivery Financial Insurance Letters Money Payroll Policies
  • Quality Recording Telephone Type
  • Staff Scheduling
  • Paperwork Processing
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual

Timeline

SITE COORDINATOR

INTERPRETER, Vernacular Languages Services
02.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Adventures Cleaning Services
07.2020 - Current

MANAGER

De Mexico
02.2019 - 06.2020

CUSTOMER SERVICE, Whims Nationwide Insurance
05.2014 - 02.2019

Lower Columbia College
Araceli Cardenas