Araceli Cardenas
LONGVIEW,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Adventures Cleaning Services
07.2020 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
SITE COORDINATOR
INTERPRETER, Vernacular Languages Services
02.2022 - Current
- Interpreted patient materials and informational brochures issued by hospitals and medical facilities into another language
- Listened to speaker statements to determine meanings and prepare translations with electronic listening systems.
- Discussed translation requirements with clients and determined any fees to be charged for services provided.
- Read written materials, such as legal documents, scientific works and news reports and rewrote material into specified languages.
MANAGER
De Mexico
02.2019 - 06.2020
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Count money and make bank deposits.
- Schedule staff hours and assign duties.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Customer ServiceCustomer ServiceCustomer ServiceCustomer Service.
CUSTOMER SERVICE, Whims Nationwide Insurance
05.2014 - 02.2019
- Correspond with insured or agent to obtain information or inform them of account status or changes.
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Collect initial premiums and issue receipts.
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
- Notify insurance agent and accounting department of policy cancellation.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes
- Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
Education
Lower Columbia College
Longview, WASkills
- Office Billing Budgets Delivery Financial Insurance Letters Money Payroll Policies
- Quality Recording Telephone Type
- Staff Scheduling
- Paperwork Processing
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
SITE COORDINATOR
INTERPRETER, Vernacular Languages Services
02.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Adventures Cleaning Services
07.2020 - Current
MANAGER
De Mexico
02.2019 - 06.2020
CUSTOMER SERVICE, Whims Nationwide Insurance
05.2014 - 02.2019
Lower Columbia College
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