Araceli Cardenas
Longview,WA
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Professional coordinator with strong background in managing onsite operations and delivering impactful results. Adept at fostering team collaboration and ensuring smooth project execution. Known for adaptability and reliability, ensuring objectives are met efficiently. Skilled in logistics, communication, and problem-solving, bringing results-driven approach to every project.
Overview
11
11
years of professional experience
Work History
Bilingual Account Coordinator
Total Employment & Management
08.2024 - 12.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
- Escalated issues to appropriate channels as necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ON SITE COORDINATOR
NW Staffing Ressources
06.2022 - Current
- Obtained information on work history, training, education and job skills
- Reviewed employment applications and job orders to match applicants with job requirements
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Hired employees and process hiring-related paperwork
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Ensured that necessary employment termination paperwork was completed
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software
- Analyzed employment-related data and prepared required reports
- Scheduled and conducted new employee orientations
- Maintained and updated human resources documents, such as organizational charts, employee handbooks and directories and performance evaluation forms
- Developed and implemented recruiting strategies to meet current and anticipated staffing needs
INTERPRETER
Vernacular Languages Services
02.2022 - Current
- Interpreted patient materials and informational brochures issued by hospitals and medical facilities into another language
- Listened to speaker statements to determine meanings and prepare translations with electronic listening systems
- Discussed translation requirements with clients and determined any fees to be charged for services provided
- Read written materials, such as legal documents, scientific works and news reports and rewrote material into specified languages
CUSTOMER SERVICE REPRESENTATIVE
Adventures Cleaning Services
07.2020 - 09.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
MANAGER
Sol De Mexico
02.2019 - 06.2020
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Count money and make bank deposits
- Schedule staff hours and assign duties
- Monitor employee and patron activities to ensure liquor regulations are obeyed
CUSTOMER SERVICE
Whims Nationwide Insurance
05.2014 - 02.2019
- Correspond with insured or agent to obtain information or inform them of account status or changes
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Collect initial premiums and issue receipts
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts
- Notify insurance agent and accounting department of policy cancellation
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes
- Obtain computer printout of policy cancellations or retrieve cancellation cards from file
Education
Lower Columbia college
Longview, WASkills
- Office
- Billing
- Budgets
- Delivery
- Financial
- Insurance
- Letters
- Money
- Payroll
- Policies
- Quality
- Recording
- Telephone
- Type
- Customer service
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Bilingual Account Coordinator
Total Employment & Management
08.2024 - 12.2024
ON SITE COORDINATOR
NW Staffing Ressources
06.2022 - Current
INTERPRETER
Vernacular Languages Services
02.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Adventures Cleaning Services
07.2020 - 09.2021
MANAGER
Sol De Mexico
02.2019 - 06.2020
CUSTOMER SERVICE
Whims Nationwide Insurance
05.2014 - 02.2019
Lower Columbia college
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