Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Araceli Ceja

Riverside,CA

Summary

Dynamic Vehicle Brand Specialist at Cardinaleway Volkswagen with a proven track record in sales negotiation and customer service. Successfully exceeded sales targets through effective communication and customer engagement strategies, fostering long-term relationships. Bilingual in Spanish, adept at navigating diverse client needs while maintaining meticulous attention to detail in inventory management.

Overview

12
12
years of professional experience

Work History

Vehicle Brand Specialist

Cardinaleway Volkswagen
Corona, CA
01.2025 - 03.2025
  • Identify customer needs, preferences, and budget to find the right vehicle
  • Demonstrate vehicle features, benefits, and options, and answer customer questions thoroughly
  • Accompany customers on test drives, ensuring a positive experience
  • Negotiate prices, financing options, and trade-in values to reach mutually beneficial agreements
  • Guide customers through the purchase process, ensuring a smooth and satisfactory experience
  • Assist with paperwork, financing applications, and other necessary documentation
  • Maintain contact with customers after the sale to ensure satisfaction and encourage repeat business
  • Maintain knowledge of the dealership's inventory, including vehicle models, features, and pricing
  • Assist with inventory management tasks, such as tracking vehicles and ensuring proper display
  • Help maintain a clean and organized showroom, ensuring vehicles are well-displayed
  • Strive to meet and exceed individual and dealership sales targets
  • Maintain a customer database to track interactions and follow-up on lead
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Scheduled automotive deliveries with vendors and customers.
  • Advised customers on financing options and warranties available for their purchase.
  • Described merchandise and explained use, operation and care.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Greeted customers and provided product information.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Bagged or packaged purchases and wrapped gifts.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Conducted test drives for prospective buyers.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Provided follow-up customer service after a car sale was completed.
  • Educated customers about sales processes, warranty requirements and service standards.

Appointment Scheduler

Emanate Health Hospital
Glendora, CA
11.2023 - 12.2024
  • Scheduled appointments and coordinated meetings for doctors and events
  • Coordinated scheduling of patient appointments and ensured co-pays were accurately collected.
  • Verified patient insurance information and updated records with new data
  • Created and maintained patient charts for new and existing patients
  • Kept patients informed of appointments and any necessary updates
  • Input patient data into electronic systems efficiently and accurately
  • Provided front desk support, including greeting patients, nurses, and doctors
  • Made reminder calls to patients regarding upcoming appointments and changes
  • Offered coverage and assistance at the front desk as needed
  • Provided clear instructions to patients regarding their upcoming visits.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Inputted patient data into the electronic health record system.
  • Resolved conflicts between customers and staff in a professional manner.
  • Maintained accurate records of patient appointments in computer system.

CPA Bilingual DPT

Progressive Leasing
Phoenix, AZ
01.2022 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Answered inbound calls, chats and emails to facilitate customer service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Educated customers on special pricing opportunities and company offerings
  • Made outbound calls to obtain account information
  • Educated debtors on the importance of credit health and the consequences of non-payment.
  • Utilized collections software and databases for efficient account management.
  • Accepted and processed customer payments and applied toward account balances.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments over phone and set up recurring drafts.

Collections Specialist

Gatestone & Co. International
Phoenix, AZ
12.2020 - 01.2022
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Processed payments over phone and set up recurring drafts
  • Completed skip traces on customers failing respond to collection efforts
  • Negotiated rates with customers and entered payments into accounting system
  • Arranged for debt repayment and established repayment schedule based on customer finances
  • Received payment and posted to appropriate customer accounts
  • Recorded and updated customer personal accounts with accurate contact information
  • Accepted and processed customer payments and applied toward account balances.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Completed skip traces on customers failing respond to collection efforts.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Met demands of busy collections group by performing high volume of daily calls.

Chiropractor Scheduler

Phoenix Life Center
Phoenix, AZ
04.2017 - 12.2020
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Answered phones, scheduled appointments, greeted patients and ordered supplies
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
  • Educated patients about chiropractic care to help achieve health goals
  • Scheduled appointments for patients via phone and in person
  • Kept patient rooms clean between services and removed used linens for laundering
  • Recorded vital signs and medical history for (27) patients each shift
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed
  • Supported administrative staff by processing payments
  • Scheduled and confirmed appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Updated customer information in the database accurately.
  • Performed follow up calls to confirm scheduled appointments.

Office Administrative Assistant

Law office of stephanie lake
Phoenix, AZ
06.2013 - 08.2020
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Provided support to other departments by completing clerical tasks as needed.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Education

High School Diploma -

Rubidoux Highschool
Riverside, CA
05-2012

Skills

  • Order Processing
  • Vehicle demonstration
  • Sales negotiation
  • Inventory management
  • Customer service
  • Effective communication
  • Team collaboration
  • Time management
  • Data entry
  • Scheduling appointments
  • Customer engagement strategies
  • Brand strategy development
  • CRM system utilization
  • Sales funnel optimization
  • Press release writing
  • Mobile marketing strategies
  • Registration
  • Teamwork and Collaboration
  • Production Schedules
  • Customer Service
  • Insurance Verification
  • Attention to Detail
  • Patient Scheduling
  • Appointments
  • Collecting copays
  • Faxing and scanning
  • Telephone Etiquette
  • Call Schedule Distribution
  • Data Entry
  • Microsoft Office Expertise
  • Call Center Operations
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Filing paperwork
  • Writing prescriptions
  • Bilingual- Spanish
  • Lead generation
  • Sales tracking
  • Problem solving

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Vehicle Brand Specialist

Cardinaleway Volkswagen
01.2025 - 03.2025

Appointment Scheduler

Emanate Health Hospital
11.2023 - 12.2024

CPA Bilingual DPT

Progressive Leasing
01.2022 - 11.2023

Collections Specialist

Gatestone & Co. International
12.2020 - 01.2022

Chiropractor Scheduler

Phoenix Life Center
04.2017 - 12.2020

Office Administrative Assistant

Law office of stephanie lake
06.2013 - 08.2020

High School Diploma -

Rubidoux Highschool

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Araceli Ceja