Summary
Overview
Work History
Education
Skills
References
COMMUNICATION
LEADERSHIP
Timeline
Generic

Araceli Cervantes

San Jose,United States

Summary

A motivated individual looking for a career to build a strong foundation for my future. Seeking a challenging position where my skills and knowledge will add value to the organization. I’m used to working under pressure situations and stressful ones. Very easy to get along with others, I’m dependable reliable and dedicated to the future success of the workplace.

Overview

9
9
years of professional experience

Work History

Peer Mentor

Dependency Advocacy Center
San Jose, Ca
04.2018 - 05.2023
  • Responsibilities: Peer mentor; Data entry of daily interaction with clients, Manage and track client throughout their court case, Counsel clients, supervise community settings and behavioral modification, prepared a client progress report, and completed all documentation or Programs that they have started or completed, whether they were good or bad and submitted them to the judge before their hearing
  • I’m also present for every court hearing including criminal
  • I helped them anyway possible if there was a resource and there was a way to get their needs met, I met them
  • Facilitated group discussion sessions on topics such as study skills, college preparation and career exploration.
  • Conducted one-on-one meetings to discuss clients progress and provide feedback.
  • Maintained accurate records of interactions with each mentee, including notes and progress reports.
  • Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
  • Supported new mentors through orientation processes, shadowing opportunities or other methods of instruction.

Night Human Resources and Call Center

Home Depot Inc.
San Jose, Ca
06.2020 - 08.2022
  • Home Depot; to collaborate with all department staff members, in a positive and productive manner
  • Also planning and implementing the company’s on-boarding process and effectively communicating the company’s policies to its employees, arrange sessions on leadership and time management to help employees improve their teamwork and productivity
  • Developed and implemented new employee onboarding process.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Analyzed workforce data to develop strategies that address recruitment needs.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.

Cust. Service and Floor Associate

Goodwill Inc.
San Jose, Ca
05.2014 - 04.2018
  • Goodwill Inc: customer service function anything and everything that had to do with store
  • Open close cashier housekeeping payments returns mad or happy customers point-of-sales stocking receiving & etc
  • Greeted customers and answered their questions about product availability, prices, and use.
  • Assisted customers with locating merchandise in the store.
  • Organized displays to attract customers and promote sales.
  • Restocked shelves as needed throughout the day.
  • Performed inventory counts on a regular basis to ensure accuracy of stock levels.
  • Provided assistance to other departments when needed.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.

Education

Associate of Arts - Human Services

San Jose City College
San Jose, Ca
06-2026

High School Diploma -

Broadway High School
San Jose, Ca
06-2003

Skills

  • Peer support
  • Skill development
  • Recovery skills modeling
  • Academic support
  • Community resources
  • Counseling
  • Motivational techniques
  • Career advising
  • Organizational skills
  • Professional development
  • Leadership training
  • Critical thinking
  • Teamwork and collaboration
  • Group therapy facilitator
  • Problem-solving abilities
  • Peer counseling
  • Case management
  • Multitasking

References

Available upon request

COMMUNICATION

Confident, articulate, and professional speaking abilities. Empathic listener and motivational speaker. I speak in public groups, or via electronic media. Experienced in successful management of diverse of people. Ability to talk and conduct myself in Spanish.

LEADERSHIP

I provide mentoring and supervision to over 25 to35 clients give or take. I’m dependable honest sincere and detailed oriented. I build relationship with client that have substance abuse domestic violence mental health and open cps cases. I must stay consistent with them because there coming in with trust issues, there abused, children removed, with mental health and substance problems. So, I lead them until they can lead themselves.

Timeline

Night Human Resources and Call Center

Home Depot Inc.
06.2020 - 08.2022

Peer Mentor

Dependency Advocacy Center
04.2018 - 05.2023

Cust. Service and Floor Associate

Goodwill Inc.
05.2014 - 04.2018

Associate of Arts - Human Services

San Jose City College

High School Diploma -

Broadway High School

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Araceli Cervantes