Araceli Cruz
Panorama City,California
Summary
Proven professional with a strong background in medical billing and customer service, exemplified during my tenure at Dr. Barry Leonard and Associates. Expert in regulatory compliance and insurance verification, I excel in optimizing reimbursement processes and enhancing customer satisfaction. My attention to detail and excellent communication skills have consistently improved workflow efficiency and client relations.
Overview
12
12
years of professional experience
Work History
Optometric Biller and Coder
Dr. Barry Leonard and Associates
03.2019 - Current
- Correctly coded and billed medical claims
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Optimized workflow efficiency within the office by cross-training in additional administrative tasks such as scheduling appointments or managing phone calls during peak periods.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Scanned and uploaded medical records into electronic medical records system.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Responded to customer concerns and questions on daily basis.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Server/Cashier
Dennys Restaurant
02.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CALos Angeles Valley College
Valley Glen, CASkills
- Data entry proficiency
- Active Listening
- Regulatory Compliance
- Invoice Processing
- HIPAA Compliance
- Insurance Verification
- Records organization and review
- Attention to Detail
- Excellent Communication
- Reliability
- Customer Contact
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Optometric Biller and Coder
Dr. Barry Leonard and Associates
03.2019 - Current
Server/Cashier
Dennys Restaurant
02.2013 - Current
High School Diploma -
Van Nuys High School
Los Angeles Valley College
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