Araceli Favela
Plainfield,IL
Summary
A position with growth potential where my discipline, positive attitude, and professional dedication can be utilized.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Banker
Chase Bank
06.2019 - Current
- Balanced teller drawers and ATM cash.
- Educated customers on features and benefits of banking products and services.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Assisted customers with banking needs and inquiries.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
- Proactively identified areas for operational improvement and made recommendations to management contributing to increased efficiency within the branch.
- Referred customers to other banking departments for specialized services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Processed applications for new accounts.
- Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
- Received loan and utility payments, sending funds to correct destinations.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
Relationship Banking Specialist
MB Financial Bank- North Riverside Banking Center
08.2017 - 03.2019
- Completed financial transactions for customers at the teller line
- Opened a variety of different accounts for customers, including checking and savings accounts
- Assisted customers with using bank products and answered customer questions
- Counted cash, verified cash shipments, and ensured that all counted cash totals balanced
- Supported banking center sales goals through identifying customer product needs.
Sales Representative
Best Value Auto Supply
03.2016 - 08.2017
- Filed purchasing department documents to maintain organization
- Processed payments for container shipments from Taiwan
- Organized invoices in the computer system and printed item labels for product inventory.
Cashier
Famsa Furniture
02.2013 - 08.2013
- Calculated total payments received during a sales period
- Processed payments by cash, check, credit cards, vouchers, and automatic debits
- Compiled periodic balance sheets totaling numbers of transactions.
Sales Representative
Famsa Furniture
08.2012 - 02.2013
- Resolved customer complaints regarding the delivery of merchandise
- Sold merchandise to individuals in the showroom, utilizing knowledge of products sold
- Received customer payments and obtained credit authorization.
Credit Agent Assistant
Famsa Furniture
08.2011 - 08.2012
- Reviewed customer files to identify delinquent accounts for collection
- Analyzed financial data such as income growth to determine expected loan profitability
- Analyzed credit data and financial statements for customers.
Cashier
Dunkin Donuts
08.2010 - 07.2012
- Issued receipts, refunds, credits, and change due to customers
- Offered customers carry-out service at the completion of transactions
- Counted money in cash drawers at the beginning of shifts to ensure that cash amounts were correct and there was adequate change in cash registers.
Education
Career Development Training Workshops -
Morton College
Cicero, IllinoisGED Program -
SERCO
Cicero, Illinois01.2011
Skills
- ATM balancing
- Branch operations
- New Account Setup
- Financial Statements
- Customer Service
- Relationship building and management
- Audit Procedures
- Educating clients
- Relationship Management
- Bilingual in [Language]
- Teller experience
- Security Protocols
Certification
- Certified Notary
Timeline
Associate Banker
Chase Bank
06.2019 - Current
Relationship Banking Specialist
MB Financial Bank- North Riverside Banking Center
08.2017 - 03.2019
Sales Representative
Best Value Auto Supply
03.2016 - 08.2017
Cashier
Famsa Furniture
02.2013 - 08.2013
Sales Representative
Famsa Furniture
08.2012 - 02.2013
Credit Agent Assistant
Famsa Furniture
08.2011 - 08.2012
Cashier
Dunkin Donuts
08.2010 - 07.2012
Career Development Training Workshops -
Morton College
GED Program -
SERCO