Araceli Gonzalez-Ibarra
Beloit,WI
Summary
Proactive and customer-focused, I excel in fast-paced environments, as demonstrated during my tenure at Menards. Skilled in conflict resolution and team collaboration, I significantly improved customer loyalty through exceptional service. My adeptness in customer assistance and time management ensures efficiency and satisfaction in every interaction, embodying the work ethic and integrity employers value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Menards
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
Waitress
Tacos Neno
01.2021 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Beloit Memorial High School
1225 4th St Beloit WI, 53511 01-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
- Conflict resolution
- Issue resolution
- Attention to detail
- Decision making aptitude
- Daily reporting
Accomplishments
- Completed manager training program.
Certification
- Assistant child care teacher
- certified nursing assistant
- physical therapy tech training
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier
Menards
05.2024 - Current
Waitress
Tacos Neno
01.2021 - 02.2024
- Assistant child care teacher
- certified nursing assistant
- physical therapy tech training
High School Diploma -
Beloit Memorial High School
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