Hi, I’m
Araceli Guzman-Bravo
Santa Ana,CA
Summary
Hardworking and punctual Picker works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Hardworking Picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed over two years in busy and challenging warehouses.
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable Server offering ten years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Enthusiastic server experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Knowledgeable Desired Position with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
years of professional experience
Work History
Left Brain Logistics
Picker and Shipper
02.2022 - 02.2024
Job overview
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Organized goods within the warehouse according to item categories, size or weight.
- Ensured that all paperwork related to receiving, stocking and shipping is completed correctly in accordance with company policies.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Loaded, unloaded materials onto, off of delivery vehicles using pallet jacks or other material handling equipment.
Left Brain Logistics
Customer Service Representative
02.2022 - 02.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Wrote, edited and proofread documents using Microsoft Word.
- Developed pivot tables and custom reports in Excel.
S&J Gran Cafe
Server
01.2021 - 02.2022
Job overview
- Monitored system performance to ensure optimal operation of servers.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Cancun Juice Mexican Grill
Shift Leader
11.2016 - 01.2021
Job overview
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assisted general manager with operations game plan and company initiatives implementation.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Santa Ana CollegeSanta Ana, CA
Some College (No Degree) from Foods, Nutrition, And Wellness Studies
Mountain View High SchoolSanta Ana, CA
High School Diploma
07-2004
Skills
- Cycle Counts
- Quality Control
- Order Preparation
- Palletizing
- Product location skills
- Product Rotations
- Hand-Eye Coordination
- Order Picking
- Production Optimization
- Quality Assurance
- Product Packaging
- Safe Food Handling
- Guest Engagement
- Effective customer up selling
- High-volume dining
- Positive and professional
- Menu knowledge
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Strong Work Ethic
- Liquor, wine, and food service
- Food safety understanding
- Sales expertise
- Menu Memorization
- Point of Sale (POS) system operations
- Dining customer service
- Microsoft PowerPoint, Excel, and Word
Languages
Spanish
Native or Bilingual
Timeline
Picker and Shipper
Left Brain Logistics
02.2022 - 02.2024
Customer Service Representative
Left Brain Logistics
02.2022 - 02.2024
Server
S&J Gran Cafe
01.2021 - 02.2022
Shift Leader
Cancun Juice Mexican Grill
11.2016 - 01.2021
Santa Ana College
Some College (No Degree) from Foods, Nutrition, And Wellness Studies
Mountain View High School
High School Diploma
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