Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic
Araceli Hernandez

Araceli Hernandez

administrative assistant
Bowling Green,KY

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. skilled in working under pressure and adapting to new situations and challenges to the best enhance the organizational brand

Hardworking and reliable employee with extensive background operating cash registers, computer systems, and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

9
9
years of professional experience

Work History

Acounting Assisting

Prime renovations LLC
Bowling Green, Kentucky
02.2023 - Current
  • Assisted in the preparation of monthly financial statements and reports.
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Reconciled bank accounts on a regular basis.
  • Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
  • Prepared daily cash flow statements for management review.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • answering the phone for customers

Agent Representative

Azteca Mexican store
Hendersonville, NC
08.2018 - 09.2022
  • Provided customer service to clients by answering inquiries, processing orders and resolving complaints.
  • Make money transfers to multiple countries around the world using different companies like Vigo, Sigue, Maxi, and Ria.
  • cash checks for workers from different companies
  • help customers with paying their phone line like: Verizon, page plus or t mobile
  • Maintained accurate records of customer interactions and transactions in accordance with company policies.
  • Developed relationships with customers to ensure repeat business and referrals.
  • Verified accuracy of customer information in the database system.
  • Collaborated with other teams within the organization to resolve complex problems quickly.
  • Ensured compliance with established call center quality assurance guidelines during each interaction with customers.
  • Processed refunds, credits or other financial transactions according to company policies and procedures.
  • Followed up on any unresolved cases within a given time frame as per company policy.
  • Utilized multiple computer systems simultaneously while speaking with customers over the phone.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier

Azteca Mexican store
Hendersonville, NC
08.2018 - 12.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.

Administrative Assistant/Registration Associate

Argon Mexico
Jesus Maria , Jalisco
01.2016 - 07.2018
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Accurately completed customer transactions, including money transfers, payments and currency exchanges.
  • Processed and submitted invoices for payment in a timely manner.
  • Researched discrepancies between customer invoices and payments received.
  • Assisted with month-end closing procedures related to billing activities.
  • Followed up on unpaid invoices to ensure timely collection of payments due.
  • Communicated effectively with vendors concerning payment status updates or changes in terms and conditions of services rendered.

Nail Artist

Self Employed Services
Bowling Green, KY
06.2021 - Current
  • Provided manicures and pedicures for clients according to their preferences.
  • Created beautiful nail art designs using a variety of techniques, such as airbrushing, hand painting and decals.
  • Cleaned and sterilized tools before each client service.
  • Performed regular maintenance on equipment to ensure proper functioning.

Education

ISCA Academy
Arandas Jalisco
06-2021

Tony Lopez Makeup School
Jesus Maria, Jalisco
02-2016

High School Diploma -

Cobaej
Mexico
08-2015

Skills

  • Administrative Support
  • Excel
  • Microsoft office word
  • Power point
  • Outlook
  • Bilingual
  • Customer service
  • Multitasking
  • Invoice Verification
  • Month-end documentation
  • Cash Handling
  • Collaboration
  • Team Management
  • Effective Communication
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Data Analysis
  • Experience in leadership
  • Budget Adherence
  • Cost Control and Budgeting
  • Anatomy and physiology understanding
  • Good Decision Making
  • Fluent in Spanish
  • Critical Thinking and Analysis
  • Admissions and registrations
  • Registration data intake
  • Documentation and reporting
  • Payment processing
  • Verbal and written communication
  • Client rapport
  • Maintaining documents and records
  • Accuracy and precision
  • Registration management
  • Multitasking and prioritization
  • Client relationships
  • Billing documentation
  • Office organization
  • Admission support
  • Cleaning

Languages

Spanish
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Acounting Assisting

Prime renovations LLC
02.2023 - Current

Nail Artist

Self Employed Services
06.2021 - Current

Agent Representative

Azteca Mexican store
08.2018 - 09.2022

Cashier

Azteca Mexican store
08.2018 - 12.2021

Administrative Assistant/Registration Associate

Argon Mexico
01.2016 - 07.2018

ISCA Academy

Tony Lopez Makeup School

High School Diploma -

Cobaej

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