Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Araceli Hernandez

Gainesville,GA

Summary

Thorough and dependable office worker with excellent administrative skills and a strong customer service background. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Benefits Outreach Coordinator

Georgia Mountain Food Bank
Gainesville, GA
11.2024 - Current
  • Processed applications for new WIC/SNAP/Medicaid/CAPS participants, including verifying eligibility.
  • Gathered financial information from clients regarding income, assets
  • Verified the accuracy of all documents before submitting them to the state agency for approval.
  • Attended trainings related to program updates, regulations, policies, procedures.
  • Maintained confidentiality of sensitive client information according to HIPAA standards.
  • Inputted data into computer systems, such as participant demographics and transaction information.
  • Ensured compliance with federal and state laws and regulations pertaining to WIC program operations.
  • Answered questions from clients concerning program rules, regulations and benefits.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process, and which programs were available.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Participated in outreach activities such as health fairs and community events promoting WIC/SNAP/Medicaid/CAPS services.
  • Attended trainings relevant to working with at-risk populations such as mental health first aid training.
  • Completed paperwork related to reports of child abuse or neglect.
  • Provided counseling and support to individuals in crisis situations.
  • Documented daily mileage, gas, and other data.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Administrative Assistant

Georgia Mountain Food Bank
Gainesville, GA
08.2022 - 11.2024
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research on various topics as requested by management.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Assisted in developing strategies to build relationships with corporate sponsors.
  • Created detailed reports on volunteer activities and donations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with the development and implementation of marketing campaigns.
  • Managed social media accounts, increasing follower engagement.
  • Received and recorded cash, checks and transfers.
  • Assisted with planning events related to fundraising campaigns.
  • Ensured all safety protocols were adhered to during warehouse operations.
  • Received, sorted, and stored incoming products in designated areas.
  • Weighed mail to determine correct postage.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Collaborated with management team on developing strategies for improving efficiency.
  • Adhered to all food safety and quality regulations.
  • Maintained kitchen cleanliness, hygiene standards and food safety regulations.
  • Followed food safety guidelines while handling raw meat products.

Appraisal Coordinator

Homestar Financial Corporation
Gainesville, US
09.2020 - 08.2022
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
  • Solution-oriented in order to assist management/loan officers and appraisers
  • Oversaw the scheduling, preparation, and distribution of information for appraisal orders
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Improved customer service success rates by quickly resolving issues
  • Followed up with customers on unresolved issues
  • Provided information about findings and answered customer questions
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Kept a high volume of work and met tight deadlines

Student Interpreter

Johnson High School
Gainesville, US
09.2018 - 04.2020
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel
  • Worked outside normal hours to be available to answer parent and student questions
  • Researched new teaching tools and resources to use in classroom
  • Collaborated with other teachers and staff members to provide best-in-class educational opportunities for over 35 students
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed
  • Adapted curriculums to fit bilingual classrooms and include all students
  • Communicated with other teachers and parents about bilingual students needs

Sales Representative

Metro by T-Mobile
Gainesville, US
08.2019 - 02.2020
  • Tracked all changes and actions in computer-based documentation system
  • Maintained procedures and schedules for all employees
  • Installed new systems and components according to service orders and manufacturer instructions
  • Facilitated new team member training on service processes to increase productivity
  • Maintained up-to-date knowledge of latest research and trends through professional development courses by Motorola
  • Served as subject matter expert for non-standard coverage questions, property damage regarding cellphone warranty
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Created master spreadsheet to record procedures, denials and approvals
  • Informed customers about billing procedures, processed payments and provided payment option setup

Education

High School -

Johnson High School
Gainesville, GA
05-2020

Student Interpreter -

Johnson High School
Gainesville, GA
04.2020

Some college (No degree) - Marketing

University of North Georgia
Gainesville, GA

Skills

  • Business operations
  • Data Management
  • Team management
  • Organization
  • Scheduling
  • Regulatory compliance
  • Team building
  • Customer service
  • Problem resolution
  • Data entry
  • Student-centered learning
  • Tech-savvy
  • Bilingual
  • Safety protocol
  • Nonprofit experience
  • Program management
  • Media relations
  • Outreach initiatives
  • Event coordination
  • Community surveys
  • Multicultural sensitivity
  • Eligibility determination
  • Social media management
  • Multitasking Abilities
  • Written and verbal communication
  • Adaptability
  • Public assistance programs
  • Administrative management
  • Client meetings
  • Fundraising
  • Time management

Certification

  • ProSolutions Mandated Reporter.
  • ServSafe.
  • HIPAA 2024/2025
  • Civil Rights and LEP/SI.
  • Information Security Awareness.
  • Mental Health First Aid

Languages

Spanish
Native/ Bilingual

Timeline

Benefits Outreach Coordinator

Georgia Mountain Food Bank
11.2024 - Current

Administrative Assistant

Georgia Mountain Food Bank
08.2022 - 11.2024

Appraisal Coordinator

Homestar Financial Corporation
09.2020 - 08.2022

Sales Representative

Metro by T-Mobile
08.2019 - 02.2020

Student Interpreter

Johnson High School
09.2018 - 04.2020

High School -

Johnson High School

Student Interpreter -

Johnson High School

Some college (No degree) - Marketing

University of North Georgia

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Araceli Hernandez