Summary
Work History
Skills
Languages
Timeline
Generic

Araceli Hernandez

Dallas,TX

Summary

Skilled in tax return preparation and customer service, I enhanced client satisfaction at Hispanos Tax Service by ensuring accurate filings and improving office workflows. My ability to multitask and organize, honed as a Receptionist at Pepe's Tire Service, streamlined operations and fostered a welcoming environment. I excel in document preparation and thrive in client-facing roles, demonstrating significant achievements in efficiency and service quality.

Work History

Tax Preparer Assistant

Hispanos Tax Service
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Supported clients in gathering relevant financial information, enabling accurate tax return filings.
  • Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
  • Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
  • Reduced errors by double-checking calculations and cross-referencing input data against source documents.
  • Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Receptionist

Pepe's Tire Service
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Skills

  • Organization skills
  • Data inputting
  • Tax return preparation
  • Document preparation
  • Customer service
  • Multitasking

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Tax Preparer Assistant

Hispanos Tax Service

Receptionist

Pepe's Tire Service
Araceli Hernandez