Work Preference
Summary
Work History
Education
Skills
Languages
Timeline
Generic
Araceli Mayorquin
Open To Work

Araceli Mayorquin

Los Banos,CA

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Service RepresentativeAccounts AssistantTax PreparerPayroll AdministratorAccounting Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteHybridRemote
Location: Los Banos, CA, USMerced, CASan Jose, CAModesto, CASan Diego, CA
Open to relocation: Yes

Salary Range

$92/yr - $200000/yr

Summary

Experienced Service Representative at Kaiser Permanente, focused on staff support and complaint management. Strong background in database management and active listening, enhancing collaboration across departments. Recognized for improving service quality and efficiently resolving inquiries, contributing to overall operational effectiveness.

Work History

Service Representative

Kaiser Permanente
  • Accurately maintained records of employee interactions for consistent future reference.
  • Worked collaboratively with team to resolve staff issues efficiently, promoting smooth operations.
  • Employed company software to track staff requests while effectively monitoring progress.
  • Facilitated assistance for staff inquiries, schedules, vacation requests, and payroll to improve experiences.
  • Organized daily tasks and prioritized assignments to support management's operational efficiency.
  • Quickly adapted to new processes during training sessions while maintaining high productivity.
  • Delivered positive service experiences to a high volume of customers daily.
  • Exhibited strong work ethic through punctual arrivals and commitment to quality service.

Education

Associate of Science - Accounting And Finance

Heald College
CA
10.1997

Skills

  • Customer support and relations
  • Database management
  • Organizational skills
  • Complaint handling
  • Account and service updates
  • Service reporting and recommendations
  • Trend tracking
  • Schedule and calendar management
  • Inter-departmental collaboration
  • Relationship building
  • Data entry proficiency
  • Active listening and critical thinking
  • Team development
  • Computer proficiency
  • Product and service solutions expertise
  • Call center operations knowledge
  • Microsoft Outlook proficiency
  • Quality control assurance
  • Spreadsheet creation and management
  • Report creation and preparation skills
  • Microsoft Excel expertise
  • Paperwork processing efficiency
  • Conflict resolution skills
  • Order fulfillment capabilities
  • Problem resolution expertise
  • Call triaging proficiency
  • Coordination skills
  • Product knowledge depth
  • Service upselling strategies
  • Professional telephone demeanor maintenance

Languages

Spanish
Professional Working

Timeline

Service Representative

Kaiser Permanente

Associate of Science - Accounting And Finance

Heald College

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