Araceli Mendoza
Banning,CA
Summary
Skilled customer service offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Enthusiastic server experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Sociable Server offering 10 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated professional offering Bachelor's Degree in Criminal Justice. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
10
10
years of professional experience
Work History
Server
Sam's Place
Palm Springs, CA
03.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
Sales Agent
Farmer's Insurance
Beaumont, CA
12.2020 - 11.2022
- Researched insurance plans to find good options for clients' needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Maintained accurate records of all insurance transactions using computer software systems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Insurance Sales Agent
Adriana's Insurance
Fontana, CA
11.2019 - 12.2020
- Ensured that all required documents are properly filled out before submission.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Completed day-to-day duties accurately and efficiently.
Manager
Fiesta Auto Insurance
Fontana, CA
07.2016 - 03.2020
- Assigned work and monitored performance of project personnel.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
Server
Betty's Country Kitchen
Beaumont, CA
08.2013 - 06.2016
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Garnished dishes and beverages to serve visually appealing menu items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
Education
Bachelor of Arts - Criminal Justice
California State University- San Bernardino
San Bernardino, CA06-2018
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05-2007
Skills
- Guest Engagement
- Table Setting
- Supply Restocking
- Safe Food Handling
- Sales Techniques
- Check Payment Processing
- Table Setting Arrangements
- Point of Sale (POS) System Operations
- Positive and Professional
- Sales Expertise
- Effective Customer Upselling
- Cash Handling
- Relationship Management
- Performance Improvement
- Quality Control
- Liquor, Wine, and Food Service
- Menu Knowledge
- Order Accuracy
- Dining Customer Service
Languages
Spanish
Professional
English
Professional
Timeline
Server
Sam's Place
03.2022 - Current
Sales Agent
Farmer's Insurance
12.2020 - 11.2022
Insurance Sales Agent
Adriana's Insurance
11.2019 - 12.2020
Manager
Fiesta Auto Insurance
07.2016 - 03.2020
Server
Betty's Country Kitchen
08.2013 - 06.2016
Bachelor of Arts - Criminal Justice
California State University- San Bernardino
High School Diploma -
Rancho Verde High School