Araceli Morales
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Knowledgeable Tax Preparer with solid foundation in tax preparation. Successfully assisted clients with tax filings and compliance, ensuring accurate and timely submissions. Demonstrated proficiency in tax code interpretation and client consultation, enhancing overall client satisfaction.
Overview
23
23
years of professional experience
Work History
Realtor
Royal Service Realty Home Sweet Home
03.2016 - Current
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote contracts to outline sales and purchases of properties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Tax Preparer
Self Employed
01.2002 - Current
- Assessed client tax situations to determine best filing options.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Offered clients recommendations to reduce tax liabilities.
- Responded to inquiries from IRS and other tax authorities.
- Calculated estimated tax payments for clients.
- Researched complex tax issues utilizing online resources and professional tax software.
- Maintained compliance by adhering to current tax laws and regulations.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
High School Diploma -
Triton College
River Grove, ILSkills
- Client relations
- Strong negotiation skills
- Client-oriented
- Active Illinois Real Estate License
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Realtor
Royal Service Realty Home Sweet Home
03.2016 - Current
Tax Preparer
Self Employed
01.2002 - Current
High School Diploma -
Triton College
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