Summary
Overview
Work History
Education
Skills
Timeline
Generic

Araceli Nicola

Naples

Summary

Dynamic and detail-oriented Bakery Decorator at Publix, recognized for enhancing client satisfaction through creativity and professionalism. Proven ability in customer relations and complaint resolution, consistently delivering high-quality results under pressure. Committed to ongoing education and effective communication, ensuring a positive shopping experience for all customers.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Bakery Decorator

Publix
05.2024 - Current
  • Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
  • Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
  • Implemented creative solutions to overcome unexpected challenges during the decorating process.
  • Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
  • Cleaned workpieces and products, applied coatings and buffed surfaces to achieve desired finishes.

Front Service Clerk

Publix
05.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
  • Resolved customer issues with professionalism, escalating concerns to management when necessary.
  • . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.

Education

High School Diploma -

Beacon High School
Naples, FL
05-2025

Skills

  • Continuing education commitment
  • Negotiation and persuasion techniques
  • Customer service
  • Active listening
  • Customer relations
  • Complaint handling
  • Complaint resolution
  • Professional telephone demeanor

Timeline

Bakery Decorator

Publix
05.2024 - Current

Front Service Clerk

Publix
05.2024 - Current

High School Diploma -

Beacon High School