Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Araceli Ordaz

New Town,ND

Summary

I am a highly motivated individual willing to work who is a great person. I work well under pressure to meet expectations of a deadline. Capable to multitask in various work areas, quick learner, extremely Organized, focused and professional references. Maintaining great effort To strive for success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Patient Service Clerk

Elbowoods Memorial Health Center
10.2025 - Current
  • Enhanced clinic efficiency by managing patient scheduling and appointment confirmations.
  • Ensured accurate patient registrations and insurance verifications for smooth operations.
  • Maintained compliant electronic health records, ensuring data integrity and security.
  • Streamlined patient flow through collaboration with medical staff for improved services.
  • Adapted to multiple office functions by cross-training and taking on additional tasks.
  • Directed incoming calls effectively, connecting patients to appropriate departments.

Customer Service Office and Warehouse-Supervisor

World Flight Services
08.2018 - 04.2025
  • Achieved operational goals by building a motivated warehouse team.
  • Maintained Office and warehouse cleanliness, ensuring compliance with OSHA safety standards.
  • Conducted inspections and staff training to uphold safety compliance.
  • Fostered professional growth by mentoring junior staff in office and warehousing operations.
  • Monitored safety protocols and policies through attention to detail and quality control.
  • Supervised shifts, effectively managing warehouse operations and employee performance.

Customer Service Representative, Cashier

JC Sales
08.2017 - 08.2018
  • Managed Daily Cash Count
  • Processing payment and verification of payments to client
  • Answer multiple phone lines
  • Packing Orders
  • Stocking Isles

Customer Service Representative

State Farm Reina Mendoza
08.2016 - 08.2017
  • Answering Incoming & Outgoing calls
  • Processing payment and verification of payments to clients
  • Customers follow up & appointment scheduling
  • Office Marketing
  • Cold Calling

Office Assistant

T&P Solutions Inc
12.2015 - 07.2016
  • Responsible for closing office and preparing a work route for crew
  • Daily input of fumigation log
  • Conducted marketing and promotion of company
  • Collect unpaid dues
  • Answer multiple calls
  • Prepare daily routes

Office Service

Williams Lea
12.2014 - 12.2015
  • Streamlined file management by organizing folders and retrieving boxes from storage.
  • Sorted and delivered all incoming and outgoing mail packages efficiently.
  • Provided reception coverage by screening calls on multi-line Cisco VOIP switchboards.
  • Coordinated catering setups and maintained stock levels in conference rooms.
  • Assisted clients with photocopying, printing, and binding requests in copy room.
  • Utilized Microsoft Outlook and Word to enhance work productivity.

Office Assistant

Apple Termite
10.2011 - 08.2013
  • Analyzing and filling all department documents
  • Creating new client base spread sheet, generating new sale leads, faxing and coping.
  • Answering multiple lines, prepared conference rooms for meetings
  • Provide onsite training for new staff
  • Maintained a well-organized inventory layout and ordering price efficient supplies in a timely manner
  • Earned management trust by serving as key holder to open and close

Medical Assistant

St. Joseph Medical Clinic
11.2009 - 07.2011
  • Performed lab test and communicated results as they came in
  • Performed routine testing (urine, vision, hearing and temp.)
  • Recorded patient medical history, vital statistics and test result
  • Maintained sterile and ready to use environment for both patient and staff
  • Back and front office duties

Education

Undergraduate Academic Degree - Nursing

East Los Angeles Community College
Monterey Park, CA
12-2015

Nursing

Associated Technical College
Los Angeles, CA
11-2009

Skills

  • Proficient in Spanish
  • Online research capabilities
  • Service excellence
  • General office management
  • Cross-departmental support
  • Customer service expertise
  • Client satisfaction driven
  • Logistics coordination skills
  • Sales and marketing experience
  • Organizational proficiency
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Attention to detail
  • Customer follow-up
  • Patient check-in
  • Patient education
  • Relationship building
  • Phone and email etiquette
  • Data entry
  • Patient registration
  • Conflict resolution
  • Patient identity verification
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability

Certification

  • Certified Medical Assistant, St Joseph Medical Family Clinic - 2009-2011
  • IATA DG Certification - 2yr validation 2024-2026

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Volunteer Travel
  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Patient Service Clerk

Elbowoods Memorial Health Center
10.2025 - Current

Customer Service Office and Warehouse-Supervisor

World Flight Services
08.2018 - 04.2025

Customer Service Representative, Cashier

JC Sales
08.2017 - 08.2018

Customer Service Representative

State Farm Reina Mendoza
08.2016 - 08.2017

Office Assistant

T&P Solutions Inc
12.2015 - 07.2016

Office Service

Williams Lea
12.2014 - 12.2015

Office Assistant

Apple Termite
10.2011 - 08.2013

Medical Assistant

St. Joseph Medical Clinic
11.2009 - 07.2011

Undergraduate Academic Degree - Nursing

East Los Angeles Community College

Nursing

Associated Technical College
Araceli Ordaz