- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Volunteer Travel
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
Araceli Ordaz
New Town,ND
Summary
I am a highly motivated individual willing to work who is a great person. I work well under pressure to meet expectations of a deadline. Capable to multitask in various work areas, quick learner, extremely Organized, focused and professional references. Maintaining great effort To strive for success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Clerk
Elbowoods Memorial Health Center
10.2025 - Current
- Enhanced clinic efficiency by managing patient scheduling and appointment confirmations.
- Ensured accurate patient registrations and insurance verifications for smooth operations.
- Maintained compliant electronic health records, ensuring data integrity and security.
- Streamlined patient flow through collaboration with medical staff for improved services.
- Adapted to multiple office functions by cross-training and taking on additional tasks.
- Directed incoming calls effectively, connecting patients to appropriate departments.
Customer Service Office and Warehouse-Supervisor
World Flight Services
08.2018 - 04.2025
- Achieved operational goals by building a motivated warehouse team.
- Maintained Office and warehouse cleanliness, ensuring compliance with OSHA safety standards.
- Conducted inspections and staff training to uphold safety compliance.
- Fostered professional growth by mentoring junior staff in office and warehousing operations.
- Monitored safety protocols and policies through attention to detail and quality control.
- Supervised shifts, effectively managing warehouse operations and employee performance.
Customer Service Representative, Cashier
JC Sales
08.2017 - 08.2018
- Managed Daily Cash Count
- Processing payment and verification of payments to client
- Answer multiple phone lines
- Packing Orders
- Stocking Isles
Customer Service Representative
State Farm Reina Mendoza
08.2016 - 08.2017
- Answering Incoming & Outgoing calls
- Processing payment and verification of payments to clients
- Customers follow up & appointment scheduling
- Office Marketing
- Cold Calling
Office Assistant
T&P Solutions Inc
12.2015 - 07.2016
- Responsible for closing office and preparing a work route for crew
- Daily input of fumigation log
- Conducted marketing and promotion of company
- Collect unpaid dues
- Answer multiple calls
- Prepare daily routes
Office Service
Williams Lea
12.2014 - 12.2015
- Streamlined file management by organizing folders and retrieving boxes from storage.
- Sorted and delivered all incoming and outgoing mail packages efficiently.
- Provided reception coverage by screening calls on multi-line Cisco VOIP switchboards.
- Coordinated catering setups and maintained stock levels in conference rooms.
- Assisted clients with photocopying, printing, and binding requests in copy room.
- Utilized Microsoft Outlook and Word to enhance work productivity.
Office Assistant
Apple Termite
10.2011 - 08.2013
- Analyzing and filling all department documents
- Creating new client base spread sheet, generating new sale leads, faxing and coping.
- Answering multiple lines, prepared conference rooms for meetings
- Provide onsite training for new staff
- Maintained a well-organized inventory layout and ordering price efficient supplies in a timely manner
- Earned management trust by serving as key holder to open and close
Medical Assistant
St. Joseph Medical Clinic
11.2009 - 07.2011
- Performed lab test and communicated results as they came in
- Performed routine testing (urine, vision, hearing and temp.)
- Recorded patient medical history, vital statistics and test result
- Maintained sterile and ready to use environment for both patient and staff
- Back and front office duties
Education
Undergraduate Academic Degree - Nursing
East Los Angeles Community College
Monterey Park, CA12-2015
Nursing
Associated Technical College
Los Angeles, CA11-2009
Skills
- Proficient in Spanish
- Online research capabilities
- Service excellence
- General office management
- Cross-departmental support
- Customer service expertise
- Client satisfaction driven
- Logistics coordination skills
- Sales and marketing experience
- Organizational proficiency
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Attention to detail
- Customer follow-up
- Patient check-in
- Patient education
- Relationship building
- Phone and email etiquette
- Data entry
- Patient registration
- Conflict resolution
- Patient identity verification
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Certification
- Certified Medical Assistant, St Joseph Medical Family Clinic - 2009-2011
- IATA DG Certification - 2yr validation 2024-2026
Interests
Timeline
Patient Service Clerk
Elbowoods Memorial Health Center
10.2025 - Current
Customer Service Office and Warehouse-Supervisor
World Flight Services
08.2018 - 04.2025
Customer Service Representative, Cashier
JC Sales
08.2017 - 08.2018
Customer Service Representative
State Farm Reina Mendoza
08.2016 - 08.2017
Office Assistant
T&P Solutions Inc
12.2015 - 07.2016
Office Service
Williams Lea
12.2014 - 12.2015
Office Assistant
Apple Termite
10.2011 - 08.2013
Medical Assistant
St. Joseph Medical Clinic
11.2009 - 07.2011
Undergraduate Academic Degree - Nursing
East Los Angeles Community College
Nursing
Associated Technical College