Araceli Ornelas Ornelas
Chicago,IL
Summary
Personable food industry worker skilled in table arrangement, customer service and order placement. Motivated and energetic individual with 11 years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Tequila Jalisco
Harvey, Illinois
09.2021 - 01.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Maintained accurate records of sales transactions and inventory levels.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed weekly specials and promotional items to increase sales revenue.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Restuarant Manager
Gorditas Lolis #3
Calumet City, IL
01.2015 - 03.2020
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Waitress
Tacos Nietos
Chicago, IL
01.2015 - 01.2015
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Bussed tables as needed during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Trained new employees to perform duties.
- Assisted in seating guests at tables or booths.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Explained menu items, describing ingredients and cooking methods upon request.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education
El Baluarte Alta De Educacion
Yahualica, Jalisco, Mexico04-1990
Skills
- Order Accuracy
- Task Delegation
- Menu Knowledge
- Complaint Handling
- Waiting Tables
- Hygiene Standards
- Liquor, Wine, and Food Service
- Safe Food Handling
- Conflict Management
- Cash Handling
- Food Safety Understanding
- Guest Relations
- Food Inspection
- Customer Service
- Staff Monitoring
Affiliations
- Volleyball
Languages
English
Professional
Spanish
Professional
Certification
- Food Safety Handler
References
References available upon request.
Timeline
Waitress Supervisor
Tequila Jalisco
09.2021 - 01.2024
Restuarant Manager
Gorditas Lolis #3
01.2015 - 03.2020
Waitress
Tacos Nietos
01.2015 - 01.2015
El Baluarte Alta De Educacion