Araceli Payan
Jacksonville
Summary
Dedicated Patient Care Technician with 5+ years of combined healthcare experience in hospital and outpatient settings, currently pursuing a Bachelor of Science in Nursing with an expected graduation date of March 2027. Demonstrated ability to thrive in fast-paced environments while prioritizing patient well-being. Committed to delivering compassionate care and continuously enhancing skills to positively impact patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCT
UF Health Jacksonville
Jacksonville
08.2025 - Current
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Delivered compassionate care by assisting with daily living activities and hygiene maintenance, enhancing patient comfort and dignity.
- Assisted patients with mobility support, enhancing comfort while minimizing injury risk.
- Responded promptly to call lights, efficiently addressing patient needs to ensure timely support and satisfaction.
- Safely transported patients to and from various departments within the facility, ensuring their comfort during transitions.
- Collaborated with multidisciplinary teams to create personalized care plans for diverse patients.
- Trained junior CNAs on best practices in patient care and safety, fostering a culture of high-quality care.
- Ensured compliance with health regulations through regular equipment checks and sanitation routines.
Medical Assistant/Scribe
Physician Partners of America
Jacksonville
01.2023 - 07.2025
- Documented physician-patient interactions in real time as a medical scribe to maintain accurate and thorough medical records.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Documented patients' vital signs, height, and weight to ensure accurate health assessments.
- Prepares equipment and aids physician during treatment, examination and testing of patients.
- Assisted in performing diagnostic tests, such as nerve blocks or injections, under the supervision of the physician.
- Greeted patients and prepared them for physical examinations to facilitate efficient care delivery.
- Refilled medications per physician instructions, ensuring continuity of patient care.
- Ordered MRI scans and other tests for patients as directed by the healthcare provider.
- Provided compassionate patient care, listening to concerns, and addressing patient needs with professionalism and empathy.
PCT (Patient Care Technician)
HCA Florida Orange Park Hospital
Jacksonville
12.2020 - 01.2023
- Delivered patient-centered care on Med-Surg unit, assisting with daily activities including bathing, dressing, feeding, and mobility to enhance patient comfort and safety.
- Monitored and recorded vital signs (blood pressure, pulse, respiration, temperature, glucose levels), and communicated any changes to nursing staff to assist in patient care decision-making.
- Performed EKGs and bladder scans, and removed IVs or catheters to support timely patient care.
- Maintained organized patient environment, ensuring tidy rooms and availability of necessary supplies to facilitate efficient care.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines and maintaining accurate patient records.
Receptionist
Zen nail spa
Jacksonville
06.2020 - 12.2020
- Greeted clients warmly, establishing a professional and friendly atmosphere in the spa.
- Managed appointment scheduling through phone and in-person interactions, optimizing client flow using spa management software.
- Notified staff of customer arrivals, ensuring seamless service delivery and operational flow.
- Processed transactions, including cash and credit card payments, while ensuring accurate sales records.
- Demonstrated excellent communication skills through open-mindedness and sociability.
- Coordinated with nail technicians and spa staff to ensure timely service delivery.
- Promoted spa services and retail products, enhancing client experience through tailored recommendations for add-on services.
Sales Associate
Marshals
Jacksonville
01.2020 - 06.2020
- Processed sales transactions efficiently, managing cash, credit, and returns per company policies.
- Guided customers in locating products and demonstrating proper usage to enhance satisfaction.
- Addressed customer inquiries and communicated sales metrics to management for informed decision-making.
- Restocked merchandise on the sales floor to ensure product availability.
- Maintained cleanliness and organization throughout the store to promote a welcoming atmosphere.
- Coordinated with team members to streamline store operations across departments.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Jacksonville, FL03-2027
High School Diploma -
Stanton College Prep
Jacksonville, FL08-2020
Skills
- HIPAA compliance
- Medical documentation
- Medical office expertise
- Patient care focus
- Compassionate care
- Healthcare collaboration
- Time management
- Multitasking
- Calm under pressure
- Attention to detail
- Analytical thinking
- Problem-solving agility
- Communication skills
- Trustworthiness
- Team reliability
- Empathy
- Typing proficiency
Certification
- Basic Life Support (BLS)
- CPR & First Aid
Volunteer Experience
Nemours Children Hospital, 2019
Languages
Spanish, Full Professional
Timeline
PCT
UF Health Jacksonville
08.2025 - Current
Medical Assistant/Scribe
Physician Partners of America
01.2023 - 07.2025
PCT (Patient Care Technician)
HCA Florida Orange Park Hospital
12.2020 - 01.2023
Receptionist
Zen nail spa
06.2020 - 12.2020
Sales Associate
Marshals
01.2020 - 06.2020
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Stanton College Prep