Araceli Perez
Fillmore,CA
Summary
Experienced office manager specializing in staff supervision, policy development, and customer relationship management. Skilled in implementing procedures and training programs that improve operational efficiency. Detail-oriented in accounts receivable, particularly in processing insurance payments. Proficient in collaborating with insurance carriers to resolve denied claims.
Overview
23
23
years of professional experience
Work History
Office Manager
Heritage Valley Eye Care
Santa Paula, California
02.2022 - 12.2025
- Managed office supplies and inventory for smooth daily operations.
- Coordinated meeting schedules and maintained calendars for team members.
- Assisted in onboarding new employees by preparing necessary documentation.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Researched and prepared reports required by management or governmental agencies.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Office Manager
Care Dental
Moorpark, California
03.2003 - 11.2021
- Managed office supplies and inventory for smooth daily operations.
- Coordinated meeting schedules and maintained calendars for team members.
- Organized files and documents to ensure easy access and retrieval.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Implemented filing systems to improve office organization and efficiency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Education
Dental Assistant
Bryman College
CA01-2002
High School Diploma -
Fillmore High School
Fillmore, CA07-1999
Skills
- Policy development
- Customer relationship management
- Staff supervision
- Recruitment and hiring
- Event coordination
- Problem solving
- Effective communication
- Conflict resolution
- Training and development
- Documentation and control
- Office management software
- Financial accounting
- Information protection
- Bookkeeping
- Scheduling
- Performance improvement
- Team bonding
- Clear oral/written communication
- Customer service
- Account reconciliation
- Employee training
- Payroll and budgeting
- Report preparation
- Customer relations
- Scheduling coordination
- Administrative support
- Payroll processing
- Staff training
- Credit and collections
- Staff hiring
- Staff management
- Travel coordination
- Documentation expertise
- Scheduling and calendar management
- Policy implementation
- Supply management
- Clerical support
- Employee supervision
- Office administration
Timeline
Office Manager
Heritage Valley Eye Care
02.2022 - 12.2025
Office Manager
Care Dental
03.2003 - 11.2021
Dental Assistant
Bryman College
High School Diploma -
Fillmore High School