Araceli Phillips
Rosemead,CA
Summary
Professional with experience in patient admissions and administrative roles, prepared for responsibilities in healthcare settings. Focus on maintaining accuracy, managing patient records, and handling sensitive information with confidentiality. Known for strong teamwork, adaptability, and ensuring smooth operations. Skilled in customer service, data entry, and effective communication.
Diligent Desired Position with strong foundation in patient admissions and administrative tasks. Successfully facilitated smooth patient intake processes and maintained accurate records. Demonstrated exceptional communication and organizational skills, ensuring efficient operations and patient satisfaction.
Healthcare professional with comprehensive experience in patient admissions and administrative support. Proven ability to streamline intake processes and maintain accurate documentation. Known for effective team collaboration and adaptability to changing needs, with excellent communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Surgical Technologist
Harbor-UCLA Medical Center Emergency Room
04.2008 - 11.2024
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Mentored new surgical technologists, sharing expertise and fostering their growth within the profession.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Collaborated effectively with multidisciplinary teams to optimize patient care before, during, and after surgery.
- Performed inventory management duties for the operating room supplies, ensuring adequate stock levels at all times.
- Assisted in complex surgical procedures, providing critical support for successful patient outcomes.
Emergency Room Admitting Clerk
Greater El Monte Hospital
01.2014 - 06.2024
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Participated in ongoing training programs to stay current on industry best practices and hospital policies.
- Managed insurance pre-authorizations for scheduled surgeries or costly procedures, minimizing financial surprises for patients posttreatment.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Liaised between patients, family members, and medical personnel to facilitate clear communication throughout the admissions process.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Exceeded performance metrics consistently by maintaining stellar attendance records and regularly completing tasks ahead of schedule.
Education
Surgical Technology
Premiere Career College
Irwindale, CA09.2007
Associate Of Arts - Biological And Physical Sciences
Pasadena City College
Pasadena, CA05.1999
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Insurance verification
- Data verification
- Eligibility requirements
- Verifying eligibility
- Admissions processing
- Billing and insurance processes
- Emergency room experience
Timeline
Emergency Room Admitting Clerk
Greater El Monte Hospital
01.2014 - 06.2024
Surgical Technologist
Harbor-UCLA Medical Center Emergency Room
04.2008 - 11.2024
Surgical Technology
Premiere Career College
Associate Of Arts - Biological And Physical Sciences
Pasadena City College
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