Araceli Prado

• Handled sensitive information in a confidential manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Assisted with scheduling appointments for clients and visitors.
• Responded to customer inquiries via phone, email, and in person.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Updated customer information in databases regularly to ensure accuracy of records.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Greeted customers warmly and made them feel welcome.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Explained policies and procedures to visitors.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Preserved office security by following safety procedures and controlling access via reception desk.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Assisted in the management of the company's social media accounts.
• Investigated and analyzed client complaints to identify and resolve issues.
• Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Updated patient and insurance data and input changes into company computer system.
• Managed multiple tasks and priorities in a high-volume, fast-paced environment.
• Contacted patients to confirm demographic information and communicate financial responsibilities.
• Developed effective relationships with referral sources within the community.

• Performed proactive outbound calls to schedule regular maintenance, recall notifications and preventive services.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.
• Answered incoming questions via phone and email discussing service needs and pricing.
• Followed BDC scripts and guidelines for inbound and outbound calls.
• Met pre-set guidelines for weekly appointments, shows and outbound calls.
• Maintained current schedule of service advisors to assign interested customers with available employees.
• Developed proficiency with features of BDC CRM software to input and track communications.
• Conducted multi-channel communication with customer via email, phone and website.
• Scheduled service appointments at customer convenience, building rapport and maintaining client relationships.
• Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
• Documented work processes, project initiation, production and updates to assist creation of change management policies.
• Resolved information access issues, troubleshooting to improve customer and internal data entry and access.
• Trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.

● Received inbound calls made by clients and accessed their accounts.

● Informed clients about promotions and current products and helped

set up new accounts

● Processed one time payments while protecting customer information

● Returned calls to customers to follow up on any issues

● Accomplished sales goals established by the supervisor

• Processed transactions for various products and services including: money transfers, bill payments, money orders, check cashing and loans
• Informed clients about products and services, as well as changes to the system
• Provided excellent customer service by responding to all questions and complaints in a friendly manner
• Made outbound calls to inform customers of the status of a product
• Exceeded goals established by the sales department by working in a team