ARACELI PRUNEDA
LAREDO,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
CSR
Nippon Express
05.2025 - 07.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service delivery.
- Managed escalated issues, ensuring timely resolution and adherence to company standards.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Manager
Pepperoni & Brisket
11.2018 - 07.2022
- Perform various financial activities, such as cash handling, deposit preparation, and payroll
- Resolve customer complaints regarding food service
- Compile and balance cash receipts at the end of the day or shift
- Present bills and accept payments
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Maintained adequate staffing to meet objectives within budget
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards
- Delegated work to staff, setting priorities and goals
- Analyzed customer feedback data to develop action plans for improving services offered
- Reviewed completed work to verify consistency, quality and conformance
- Monitored staff performance and addressed issues.
Data Entry Clerk
Prolamsa Inc.
06.2015 - 08.2017
- Invoice, keep track of loads coming and leaving
- Customer service, ensure merchandise accuracy and inventory management
- Reviewed existing information for accuracy and made necessary corrections
- Maintained database by entering new and updated customer and account information
- Operated various office equipment such as scanners, printers when required
- Displayed strong telephone etiquette, effectively handling difficult calls
- Prioritized and organized tasks to efficiently accomplish service goals
- Completed day-to-day duties accurately and efficiently
Revision
OSCAR FERNANDEZ OF INC.
05.2014 - 12.2015
- Inspect merchandise, ensure quantity and quality
- Take pictures of damaged merchandise
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Data Entry Clerk
SONY
07.2012 - 04.2014
- Input information on merchandise to be shipped
- Maintain quota per hour
- Track and manage inventory
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Collaborated with other departments to resolve issues regarding incorrect data entries
- Entered data into spreadsheets, documents and databases with high accuracy rate
ACCTS. RECEIVABLE
A&G REST SUPPLY
06.2007 - 11.2010
- Keep track of customer accounts
- Provide customer service
- Manage sales records and inventory
- Handle money and print daily reports
Sales Representative
DILLARD'S
03.2004 - 09.2006
- Maintain quota per hour
- Fix merchandise
- Provide customer service
- Keep area clean and perform inventory
Sales Representative
FOLEY'S
04.2003 - 01.2004
- Provide customer service
- Maintain quota per hour
- Keep area clean
- Perform inventory
Front Desk Clerk
FIESTA INN (Americana Inn)
07.2001 - 03.2003
- Check-in and check-out customers
- Print daily reports
- Take reservations and input customer information
- Received incoming calls and coordinated with staff to fulfill customer requests
- Posted charges, updated accounts and issued bills to departing guests
- Contacted housekeeping or maintenance staff to report room or building issues
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Transmitted and received messages using telephones or telephone switchboards
- Assisted with setting up conference rooms for meetings or events when necessary
Education
High School Diploma -
United South High School
Skills
- Complex Problem-Solving
- Time Management
- Schedule Preparation
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Data Entry
- Report Generation
- Credit Card Payment Processing
- Order Processing
- Administrative Support
- Problem-Solving Abilities
- Computer Proficiency
- Staff Training
- Microsoft PowerPoint
- Spreadsheets
- Microsoft Excel
- Critical Thinking
- Dispute Resolution
- Filing
- Clerical Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CSR
Nippon Express
05.2025 - 07.2025
Manager
Pepperoni & Brisket
11.2018 - 07.2022
Data Entry Clerk
Prolamsa Inc.
06.2015 - 08.2017
Revision
OSCAR FERNANDEZ OF INC.
05.2014 - 12.2015
Data Entry Clerk
SONY
07.2012 - 04.2014
ACCTS. RECEIVABLE
A&G REST SUPPLY
06.2007 - 11.2010
Sales Representative
DILLARD'S
03.2004 - 09.2006
Sales Representative
FOLEY'S
04.2003 - 01.2004
Front Desk Clerk
FIESTA INN (Americana Inn)
07.2001 - 03.2003
High School Diploma -
United South High School
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