ARACELI RAMOS

Key Responsibilities:

• Property Tours & Sales: Lead in-person tours for prospective residents, effectively showcasing the community and its amenities.
  Schedule appointments based on apartment availability, and manage the leasing process from initial contact to lease signing.
  
• Occupancy Improvement: Analyze local market trends to implement marketing strategies that enhance occupancy and reduce stale units.
  Maintain the curb appeal of model and target apartments, ensuring they are show-ready.
  
• Resident Experience: Enhance the move-in process for new residents in collaboration with the Application Admin.
  Actively listen to resident concerns and provide timely follow-ups on inquiries and service requests.
  
• Administrative Duties: Confirm that all leasing paperwork and move-in files are accurately recorded in property management software.
  Receive rent payments and process them according to company procedures.
  
• Customer Service: Handle inbound inquiries, follow up with leads from tours, and invite prospective residents to apply.
  Communicate effectively with the community and service managers to address residents' needs.
  
• Team Collaboration: Maintain open communication with team members and set a positive example for colleagues.
  Utilize CRM software to manage leads and track leasing activity.
  

Qualifications:

• Skills: Strong sales and closing abilities.
  Excellent interpersonal and communication skills, both written and verbal.
  Ability to multitask and adapt to changing priorities in a fast-paced environment.
  
• Technical Proficiency: Familiarity with property management software (YARDI, AIRM, RENT CAFÉ).
  

Document Preparation and NotarizationPrepared and notarized a variety of legal documents, including deeds, mortgages, contracts, affidavits, and powers of attorney.
Reviewed loan documents for completeness to ensure all necessary information was included before signing.
Signature AuthenticationAttested to the authenticity of signatures on official documents, ensuring the validity of the notarized acts.
Record KeepingMaintained comprehensive records of all notarial acts performed, ensuring compliance with state regulations.
Client CommunicationEnsured all signers understood the contents of the documents they were signing, providing clear explanations as needed.
Scheduled appointments with clients requiring notary services, offering convenience and accessibility.
Legal ComplianceFollowed state laws regarding the proper completion of notarial acts, ensuring adherence to legal standards.
Monitored expiration dates on customer IDs to verify accuracy and validity.
Mobile ServicesTraveled to various locations throughout the state for mobile signings, accommodating clients’ needs for flexibility.
Confidentiality and SecurityMaintained strict confidentiality regarding sensitive information related to each transaction, protecting client privacy.
Document HandlingScanned and emailed documents promptly after completion of signings, ensuring timely communication with relevant parties.
Delivered completed loan packages within specified deadlines, demonstrating reliability and efficiency.
Professional DevelopmentAttended continuing education classes related to Notary Signing Agent duties to stay updated on best practices and legal changes.
Oaths and AffirmationsAdministered oaths and affirmations on legal documents to affirm clients’ honor and accountability, reinforcing the integrity of the signing process.
Skills Highlight
Attention to Detail: Ensuring accuracy in documentation and compliance with legal requirements.
Communication: Clearly explaining legal documents to clients and addressing any concerns.
Organization: Effectively managing appointments, records, and deadlines.
Mobility and Flexibility: Providing mobile notary services to meet client needs across various locations.
Confidentiality: Upholding client privacy and handling sensitive information responsibly.

• Active Listening
• Clear and Persuasive Communication
• Negotiation Skills
• Closing Techniques
• Lead Generation and Conversion
• Market Knowledge
• Client Relationship Management
• Responsiveness
• Problem-Solving
• Understanding Local Real Estate Trends
• Property Valuation
• Knowledge of Neighborhoods and Amenities
• Familiarity with MLS (Multiple Listing Service)
• Use of CRM Software
• Proficiency in Marketing Tools (social media, email campaigns)
• Managing Multiple Listings and Clients
• Scheduling Showings and Open Houses
• Document and File Management
• Building Professional Relationships
• Engaging with Industry Professionals
• Community Involvement
• Understanding Real Estate Laws and Regulations
• Familiarity with Lease Agreements and Contracts
• Property Marketing Strategies
• Staging and Presentation Skills
• Use of Digital Marketing Platforms
• Flexibility in a Changing Market
• Handling Rejection and Challenges