Araceli Rivera
Hayward,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Eager to learn and take on new challenges.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
Oakland, CA
05.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training a handful of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
Customer Service Representative/Photographer
Prestige Portraits
Hayward, CA
12.2020 - 02.2022
- Greeted customers with a smile and directing them to the appropriate designation.
- Styled customers according to their assigned package.
- Comparing numbers at the end of each shift to ensure cash detailing balanced.
- Trained team members upon their entry to the company.
- Setting up and breaking down company equipment while ensuring it was done safely.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers by paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Associate
Round One
Hayward, CA
07.2019 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Ensured game machines were functioning properly at all times.
- Trained new hires by showing them company policy and procedure.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
McDonald's
Union City, CA
07.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Education
Psychology
Chabot College
Hayward, CASkills
- Financial Transactions
- Data Inputting
- Currency Packaging
- Compliance, Banking Laws, and Regulations
- Bilingual in Spanish
- Strong Work Ethic
- Product Knowledge
- Appointment Scheduling
- Information Security
- Paperwork Processing
- Active Listening
- Staff Training
- Problem-Solving Abilities
- Travel Planning
Timeline
Bank Teller
Wells Fargo
05.2022 - Current
Customer Service Representative/Photographer
Prestige Portraits
12.2020 - 02.2022
Sales Associate
Round One
07.2019 - 03.2020
Cashier
McDonald's
07.2018 - 11.2018
Psychology
Chabot College