Araceli Rivera
San Jose,CA
Summary
At Blue Print Studios, I spearheaded initiatives that significantly enhanced dispatch efficiency and safety, leveraging my expertise in transportation knowledge and critical thinking. My leadership fostered a collaborative environment, driving team productivity and customer satisfaction. Achievements include negotiating cost-saving vendor contracts and developing impactful training programs, embodying a results-driven approach with a blend of hard and soft skills.
Overview
17
17
years of professional experience
Work History
Labor Dispatch Manager
Blue Print Studios
11.2021 - 05.2023
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
Supervisor of Operations
Service By Medallion
06.2006 - 09.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 150 employees.
Education
Medical Assistant -
Everest College - Anaheim
Anaheim, CA10.2010
Skills
- Transportation knowledge
- Workflow Planning
- Route Planning
- Phone dispatch
- Daily reports
- Employee Performance Reviews
- Employee time records
- Labor cost control
- Customer Service
- Critical Thinking
- Schedule Management
- Paperwork Processing
- Route Planning and Adjustment
- Mentoring and Coaching
- Microsoft Office
- Training and Development
- Service Vehicle Dispatch
- Communication Management
- Closing tickets
- Team Work Scheduling
- Materials Ordering
- Equipment Orders
- Staff Training and Development
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Labor Dispatch Manager
Blue Print Studios
11.2021 - 05.2023
Supervisor of Operations
Service By Medallion
06.2006 - 09.2022
Medical Assistant -
Everest College - Anaheim
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