Araceli Rivera
Hayward,CA
Summary
Strong analytical and communication skills with a proven track record in teamwork and adaptability. Committed to contributing to team success while pursuing continuous professional development. Positive attitude and dedication to learning drive consistent performance improvements.
Overview
7
7
years of professional experience
Work History
Bank Teller
Wells Fargo
Castro Valley, California
02.2025 - Current
- Balanced daily cash drawer discrepancies to ensure operational efficiency.
- Processed diverse customer transactions accurately while adhering to banking regulations.
- Facilitated customer account inquiries, delivering timely and relevant information.
- Promoted bank products and services, increasing customer engagement.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new staff on customer service protocols and operational procedures.
Associate Personal Banker
Wells Fargo
Oakland, California
08.2024 - 02.2025
- Analyzed customer financial data to recommend optimal banking products.
- Consistently achieved or exceeded personal sales goals.
- Investigated fraudulent activities by analyzing transactions and identifying suspicious patterns.
- Maintained accurate transaction records in branch database system.
- Managed escalations with professionalism to satisfy needs and protect bank reputation.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Verified customer identity using government-issued identification documents.
- Assisted in onboarding new employees by providing training on banking procedures.
Bank Teller
Wells Fargo
Oakland, California
05.2022 - 07.2024
- Balanced cash drawer daily, identifying and resolving discrepancies efficiently.
- Promoted bank products and services to boost customer engagement.
- Maintained organized transaction and customer interaction records for compliance.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Resolved customer complaints effectively to enhance loyalty and retention.
- Facilitated smooth customer flow during peak hours to optimize service efficiency.
Customer Service Representative/Photographer
Prestige Portraits by Lifetouch
Hayward, California
12.2020 - 02.2022
- Provided accurate product and service information to address customer inquiries.
- Maintained professionalism during stressful situations to effectively diffuse tension.
- Assisted customers with selection, ordering, billing, returns, exchanges, and technical support.
- Conducted administrative tasks including filing paperwork, updating databases, and generating reports.
- Collected customer feedback through surveys to enhance service quality.
- Set up lighting, backdrops, and props for shoots and events.
- Delivered quality products within established deadlines.
- Advised customers on suitable poses, props, and backgrounds for each shot.
Sales Associate
Round One Entertainment
Hayward, California
07.2019 - 03.2020
- Maintained accurate inventory levels through regular stock checks and updates.
- Engaged customers with product demonstrations to increase sales.
- Promoted special offers to boost store traffic and customer engagement.
- Provided product knowledge, enhancing informed purchasing decisions.
- Assisted customers in locating products, addressing inquiries, and offering advice.
- Executed cashier duties including processing payments and issuing receipts.
- Completed daily recovery tasks to ensure cleanliness and organization for productivity.
- Sold various products by explaining features and educating on proper usage.
Cashier
McDonald's
Union City, California
07.2018 - 11.2018
- Managed cash transactions, ensuring accurate drawer balances throughout shifts.
- Collaborated with team members to optimize operations during peak hours.
- Maintained cleanliness and organization of front counter and dining area.
- Supported inventory control through restocking supplies and managing product displays.
Education
Some College (No Degree) - Psychology
Chabot College
Hayward, CASkills
- Team collaboration and coordination
- Conflict resolution
- Adaptability and flexibility
- Decision-making
- Punctuality and reliability
- Time management
- Relationship building
- Bilingual proficiency
- Multi-tasking
- Problem-solving
Languages
Spanish
Native/ Bilingual
Timeline
Bank Teller
Wells Fargo
02.2025 - Current
Associate Personal Banker
Wells Fargo
08.2024 - 02.2025
Bank Teller
Wells Fargo
05.2022 - 07.2024
Customer Service Representative/Photographer
Prestige Portraits by Lifetouch
12.2020 - 02.2022
Sales Associate
Round One Entertainment
07.2019 - 03.2020
Cashier
McDonald's
07.2018 - 11.2018
Some College (No Degree) - Psychology
Chabot College