Araceli Rocha
Bakersfield,CA
Summary
Dedicated phlebotomy technician with comprehensive experience in specimen collection and laboratory assistance. Adept at maintaining specimen integrity while providing compassionate patient care, ensuring adherence to safety protocols and quality standards in healthcare settings.
Overview
21
21
years of professional experience
Work History
Lab Assistant
San Joaquin Community Hospital
Bakersfield, USA
12.2013 - Current
- Collects blood specimens for a variety of Laboratory tests using age-appropriate techniques; handles/transports Lab specimens and provides post-phlebotomy care to patients. Receives specimens for testing; assesses specimens upon receipt according to established criteria to determine acceptability and takes action according to protocol including escalating to licensed or certified personnel for direction. Handles and processes a variety of specimen types to prepare them for analysis; adheres to protocols to maintain specimen integrity at all times.
- Completes computerized tasks as appropriate for affiliate to ensure complete patient registration and/or test order entry into the lab information system, as well as generation of collection lists and/or labels. Prepares and/or packages specimens for transport to another Adventist Health or outside reference laboratory and may complete computer steps necessary for processing referred specimens.
- Maintains an adequate inventory of supplies in work area and/or on phlebotomy cart. Maintains required records by completing basic documentation of pre-analytic and post-analytic work, as well as quality-related tasks. Participates in managing the laboratory workflow by performing duties such as monitoring pending work, escalating priority work, locating specimens, and coordinating specimen recollections.
- Verbally communicates released/reported results. Routes, distributes and retransmits released/reported results. Stores and retrieves specimens.
- Receives incoming calls for the laboratory and assists the caller as appropriate or transfers these calls to the appropriate laboratory section or person. Communicates with customer to clarify ambiguous, unclear or duplicate test orders.
- Performs other job-related duties as assigned.
Lab Assistant
Omni Family Health
Bakersfield, USA
08.2011 - 11.2013
- Collect blood samples from patients using venipuncture and capillary techniques, adhering to aseptic procedures and safety standards
- Prepare and process specimens for laboratory testing, ensuring proper labeling, handling, and documentation
- Verify patient identity and explain procedures clearly to ensure comfort and cooperation during specimen collection
- Maintain accurate records of all collections, including data entry into electronic medical records (EMR) or electronic health records (EHR) systems
- Monitor patient vital signs when necessary and provide basic patient care during procedures, including geriatrics and pediatrics populations
- Follow laboratory protocols for specimen handling, storage, and transportation to ensure specimen integrity
- Maintain a clean, organized work environment while adhering to infection control practices such as aseptic technique
Customer Service
Frederick’s Of Hollywood
Bakersfield, USA
06.2008 - 01.2010
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned
Customer Service
JC Penny
Bakersfield, USA
07.2005 - 01.2009
- Customer Service - You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
- Executes pricing and signing - You can change ticket prices and signing on merchandise across the store better and faster than anyone!
- Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
- Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
- Backroom standards: You keep the stockroom safe, clean, and organized .
- Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
- Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
- Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.
Education
Medical Office Worker -
Mexican American Opportunity Foundation
Bakersfield, CA01-2011
Phlebotomy Certification -
Physicians Automated Laboratory, Inc.
Bakersfield, CA01-2011
Diploma -
Foothill High School
Bakersfield, CA01-2000
Skills
- Specimen Collection
- Laboratory Procedures
- EKG
- Vital Signs
- Medical Terminology
- Charting
- HIPAA compliance
- Data Entry
- Laboratory safety protocols
- Team collaboration
- Time management
- Customer service
- CPR /First Aid
- Specimen collection
- Laboratory documentation
- Quality control
Timeline
Lab Assistant
San Joaquin Community Hospital
12.2013 - Current
Lab Assistant
Omni Family Health
08.2011 - 11.2013
Customer Service
Frederick’s Of Hollywood
06.2008 - 01.2010
Customer Service
JC Penny
07.2005 - 01.2009
Medical Office Worker -
Mexican American Opportunity Foundation
Phlebotomy Certification -
Physicians Automated Laboratory, Inc.
Diploma -
Foothill High School