Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Araceli Rodriguez

Rialto ,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am Self driven to forward my career but also to be a better person within my community and understand that we can do much more for our people. I am Passionate , dedicated outgoing but having the good spirit that I can make a change for many years to come . Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Savas Health
Riverside, CA
02.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Medical Office Representative

Loma Linda University Shared Services
San Bernardino, CA
02.2019 - 02.2020
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Checked patient insurance, demographic and health history to keep information current
  • Supported office staff and operational requirements with administrative tasks

Patient Service Representative

Arrowhead Regional Medical Center
Colton, CA
09.2017 - 01.2019
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Compiled and reviewed medical charts.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

EVS Housekeeper

Corona Regional Hospital
Corona, CA
01.2017 - 08.2017
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

Bachelor of Science - Health Administration

University of Phoenix
Ontario
05.2023

Skills

  • Customer Data Confidentiality
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Multi-Line Phone Systems
  • Administrative and Office Support
  • Microsoft Office Suite
  • Raiser's Edge
  • Computer Proficiency
  • Call Volume and Quality Metrics
  • CRM Software
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • CPT CODE
  • ICD-10 CODES

Timeline

Customer Service Representative

Savas Health
02.2020 - Current

Medical Office Representative

Loma Linda University Shared Services
02.2019 - 02.2020

Patient Service Representative

Arrowhead Regional Medical Center
09.2017 - 01.2019

EVS Housekeeper

Corona Regional Hospital
01.2017 - 08.2017

Bachelor of Science - Health Administration

University of Phoenix

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Araceli Rodriguez