Araceli Roman
Milwaukee,WI
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Assistant
Badger Alloys
11.2017 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted other departments (Quality, Shipping and Purchasing) as backup
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Soccer Coach Volunteer
WAWM
06.2023 - Current
- Enhanced player performance by implementing strategic training sessions and drills.
- Provided constructive feedback to players for consistent improvement in skills and gameplay.
- Ensured a safe playing environment by adhering to safety guidelines and promptly addressing any hazards or concerns.
- Maintained player safety through careful practice and game supervision.
- Offered constructive feedback to kids to help reach goals.
- Boosted team morale with effective communication and motivational techniques.
- Identified individual player strengths and weaknesses, tailoring coaching methods accordingly.
Receptionis/Graphic Designer
Spanish Journal
08.2015 - 05.2023
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Designed creative digital displays used in online advertising for local businesses.
- Edited and enhanced existing artwork and graphics.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Office Administrator
Twinco Romax
06.2012 - 05.2015
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Bank Teller Supervisor
Maritime Savings Bank/North Shore Bank
06.2007 - 05.2012
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
- Promoted bank's products and services by consistently cross-selling to customers.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Swing Manageer
McDonalds
01.2002 - 09.2007
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Led employee training sessions for improved performance and adherence to company standards.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Implemented new menu offerings based on market trends and customer preferences, driving increased sales revenues.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Nurse Assistant
Walker's Point Clinic
01.2006 - 02.2007
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Translated
Education
Some College (No Degree) - Nursing Assistance
MATC
Milwaukee, WIHigh School Diploma -
Pulaski High School
Milwaukee, WI06.2003
Skills
- Account Management
- Data Entry
- Clerical Support
- Quality Assurance Controls
- Customer Service
- Administrative and Office Support
- Customer service excellence
- Relationship Building
- Schedule Preparation
- Multitasking Abilities
- Managing Operations and Efficiency
- Attention to Detail
Soccer Coach Volunteer
Started volunteer couching for 4-5 year old kids since May 2023.
Languages
Spanish
Full Professional
Timeline
Soccer Coach Volunteer
WAWM
06.2023 - Current
Customer Service Assistant
Badger Alloys
11.2017 - Current
Receptionis/Graphic Designer
Spanish Journal
08.2015 - 05.2023
Office Administrator
Twinco Romax
06.2012 - 05.2015
Bank Teller Supervisor
Maritime Savings Bank/North Shore Bank
06.2007 - 05.2012
Nurse Assistant
Walker's Point Clinic
01.2006 - 02.2007
Swing Manageer
McDonalds
01.2002 - 09.2007
Some College (No Degree) - Nursing Assistance
MATC
High School Diploma -
Pulaski High School
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