Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARACELI SANDOVAL

Anaheim,CA

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

20
20
years of professional experience

Work History

Full Service Shopper

Instacart Shoppers
Anaheim, CA
12.2020 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
  • Review orders prior to pick up for accuracy and purchase-by dates
  • Consistently meet deadlines and quality goals for accuracy and timeliness
  • Review customer orders closely to locate desired items and check app regularly to identify any changes
  • Work productively with customers to meet order requirements and service expectations
  • Consulted with customers on food selections and custom order requests
  • Maintained high satisfaction ratings of 5 stars by completing orders quickly and making good selections for customers and reviewing special request
  • Track substitutions and inform customers of changes
  • Maintain optimal financial controls by following loss prevention procedures and protecting cash assets

Manager

Los Cabos Mexican Restaurant
Orange, CA
08.2007 - 06.2020
  • Provide excellent customer service
  • Hiring manager with over 15 years experience, promote, coach, lead, train staff, review employee performance, promote a respectful and diverse workforce, set work schedules
  • Submit payroll compliance with federal and state regulations
  • Compliance with all Health Services requirements, food safety, consistent quality and acceptable staff appearance
  • Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls

Account Manager

Option One Mortgage
Irvine, CA
10.2002 - 12.2007
  • Main contact of communication and support between broker and various departments and individuals of company throughout process of the loan.
  • Communicate with underwriter and Acct Executive.
  • Pipe line of 200 loans, developed highly profitable pipeline
  • Pulled credit reports, flood cert, reviews appraisals.
  • Quality control of DOCS and Funding
  • Reviewed financial statements
  • Handled all conditions sent from underwriting departments
  • Checked loan documents for appropriate documentation
  • Maintained long-term relationships with customers to provide best-in-class customer service
  • Worked with loan processors/ broker via telephone/ email to answer questions, process transactions and resolve issues
  • Prepared documents for underwriting by verifying client income, credit reports and other information

Education

Graduate -

Villa Park High School
Villa Park, CA
06.1992

Skills

  • Management
  • Excellent customer service
  • Daily operation
  • Leadership Skills
  • Bi-lingual ~ Spanish
  • Payroll
  • Quality control
  • Health Safety Codes
  • Supervision
  • Delivery management
  • Online ordering familiarity
  • Customer Relations
  • Planning and Coordination
  • Providing Feedback
  • Active Listening
  • Safety Guidelines
  • Positive Reinforcement Strategies

Timeline

Full Service Shopper

Instacart Shoppers
12.2020 - Current

Manager

Los Cabos Mexican Restaurant
08.2007 - 06.2020

Account Manager

Option One Mortgage
10.2002 - 12.2007

Graduate -

Villa Park High School

Similar Profiles

CREATE PROFILE
ARACELI SANDOVAL