Araceli Santana
Gardena
Summary
Dynamic Office Manager with a proven track record at Beach Eye Medical Group, excelling in customer service and office administration. Expert in financial record management and billing processes, I enhanced team productivity through effective delegation and streamlined operations, fostering a collaborative environment that improved staff morale and communication.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applyingtraining, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Beach Eye Medical Group
09.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Front Desk and Medical Biller
Long Beach Eye Care Associates
10.2007 - 02.2021
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Organized filing system for patient records, expediting access to essential documents when needed.
Education
No Degree - Medical Biller And Coder
Southern California Regional Occupational Center
Torrance, CA06-2015
GED -
Long Beach School For Adults
Long Beach, CA06-2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Document management
- Credit and collections
- Training and coaching
- Problem resolution
- Staff management
Languages
Spanish
Professional Working
Certification
- Microsoft Office Specialist, Excel Associate - Microsoft.
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association.
Timeline
Office Manager
Beach Eye Medical Group
09.2021 - Current
Front Desk and Medical Biller
Long Beach Eye Care Associates
10.2007 - 02.2021
No Degree - Medical Biller And Coder
Southern California Regional Occupational Center
GED -
Long Beach School For Adults
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