Araceli Tapia
Summary
Hard-working professional with 6+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and customer communications.
Currently, a style consultant with strong focus on achieving results. Experienced in guiding clients through personal styling choices, enhancing wardrobe selections, and providing tailored fashion advice. Known for effective team collaboration and adaptability to changing needs. Possess keen eye for detail, exceptional communication skills, and passion for helping others look and feel their best.
Overview
6
6
years of professional experience
Work History
Style Consultant/ Visual Merchandiser
Target
03.2023 - Current
- Increased customer satisfaction by providing personalized style recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with professionalism, effectively addressing customer concerns to maintain positive relationships.
- Organized merchandise on the sales floor, priced items with TC scanner for efficient inventory management throughout the entire stocking process.
- Completed floor replenishment to guarantee size availability therefore boosting sales.
- Unloaded, sorted new coming merchandise according to department, resulting in facilitating stocking process.
- Implemented accurate sales advertisements and signing.
- Worked with store managers to implement new displays, promotions and store layout changes according to Target's visual merchandising guides.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest and boosting sales.
- Assigned to assist in Ulta remodel integration, putting finishing touches on gondolas such as visual ISM back panels, setting makeup fixtures and displays.
- Assisted in checking out guests with processing payments through various methods including cash, credit cards, and gift cards.
Sale Associate
Windsor
09.2021 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Helped customers locate products and checked store system for merchandise at other locations.
- Stayed up-to-date on industry trends enabling informed guidance for clients seeking the latest styles.
Overnight Stocking Associate
Walmart
05.2020 - 07.2021
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Collaborated with team members to maintain a clean, organized work environment.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
Team Member/Customer Service
KFC/Tacobell
09.2018 - 10.2019
- Responsible for processing carryout, dine in and drive thru orders.
- Operated register to accurately process card and cash transactions.
- Packing food in adequate packaging
- Maintained dining area and restrooms clean ensuring a pleasant experience for customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
VISTA HIGH SCHOOL
Vista, CA06.2019
Skills
- Spanish - Fluent in reading and writing
- Product knowledge
- Product display
- Teamwork and collaboration
- Customer experience
- Customer service
- Multitasking
- Organizational skills
- Attention to detail
- Time management abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Style Consultant/ Visual Merchandiser
Target
03.2023 - Current
Sale Associate
Windsor
09.2021 - 03.2022
Overnight Stocking Associate
Walmart
05.2020 - 07.2021
Team Member/Customer Service
KFC/Tacobell
09.2018 - 10.2019
High School Diploma -
VISTA HIGH SCHOOL